Nova Scotia Power files report with UARB on response to post-tropical storm Arthur

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A downed tree in Yarmouth County after Arthur.

Nova Scotia Power will work on improving communications with customers in big storms, the company says in a report filed Tuesday with the Nova Scotia Utility and Review Board.

The report was prepared in the wake of Arthur, the powerful wind storm that hit Nova Scotia July 5 and left many people in the dark for days.

The report says post-tropical storm Arthur was much stronger than forecast and also took a different track than forecast.

Nova Scotia Power says it will work on keeping customers better informed.

"We will build a customer communications plan to help better inform customers on outage restoration and communications during future large storm events," the report says.

The utility says it is increasing the capacity of its website "to handle a greater number of outage requests per hour, with a speed of delivery of five seconds or less."

Among other things, the report cites a need "to establish clear rights-of-way on power lines."

To view the report, click here.

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Recent comments

  • concerned Kentvillian
    August 26, 2014 - 19:14

    FYI - You need power to run the internet modem in your house.. so doesn't matter if u have internet service or not because you ain't goin nowhere without a powered-up modem.. Basic telephone service is different because the Aliant office goes on battery back up in case of power failure. Your basic phone service will work in a power fail situation just as long as your phone isn't a portable that requires a plugin to the wall electric outlet,, or as long as the telephone lines themselves are not down .

  • Philippe Frigault
    August 20, 2014 - 06:09

    I wish they would start by helping out people that lost all their food when we got hit by Arthur in July, increasing your internet speed is good only for people with internet, then when the power is out, who care how fast it is