Nova Scotia Power files report with UARB on response to post-tropical storm Arthur

Published on August 19, 2014

A downed tree in Yarmouth County after Arthur.

Nova Scotia Power will work on improving communications with customers in big storms, the company says in a report filed Tuesday with the Nova Scotia Utility and Review Board.

The report was prepared in the wake of Arthur, the powerful wind storm that hit Nova Scotia July 5 and left many people in the dark for days.

The report says post-tropical storm Arthur was much stronger than forecast and also took a different track than forecast.

Nova Scotia Power says it will work on keeping customers better informed.

"We will build a customer communications plan to help better inform customers on outage restoration and communications during future large storm events," the report says.

The utility says it is increasing the capacity of its website "to handle a greater number of outage requests per hour, with a speed of delivery of five seconds or less."

Among other things, the report cites a need "to establish clear rights-of-way on power lines."

To view the report, click here.