West Hants woman's Facebook complaint about Nova Scotia Power goes viral

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Nova Scotia Power

With hundreds of Nova Scotians still without power six days after post-tropical storm Arthur blew through the region, frustratation and anger with the power utility has grown. Residents in Shelburne, Kings, Annapolis and Queens counties have shared their aggravations with our reporters. 

One woman in West Hants penned this diatribe in a Facebook note which has since gone viral. Posted just before 6 p.m. July 8, the post had more than 3,800 shares and 3,300 likes by early July 10. 

Read an interview with Janet Lunn here.

Janet Lunn's letter is shared here, with her permission: 

To CEOs, Board of Directors and decision makers for Nova Scotia Power:

I am sitting here scrambling to get work done before sundown after being told for the 5th time that there are no power outages in my neighbourhood.  I have three voicemails on my phone advising me that you have restored my power.  I was shocked to hear this yet again because my lights still don’t work and the hot water is very, very cold.

The friendly NS Power person on the other end of the line freely admitted that there are no trucks in my area and there likely wouldn’t be because they are going to areas with more outages and my area has been (mostly) repaired.  I am in hour 82 of no power and I have no hope of having it for at least 48 to 72 more hours.  According to you I am “not a priority”.  I think you’ve made that abundantly clear in the past. 

Let’s reminisce, shall we? 

Remember the time my power was out for two days due to fog?  Convinced I must have misheard you I asked again why my power was out since the weather was calm, no accidents had occurred and there were no reported beaver sightings gnawing at the power poles in my neighbourhood.  The reply was that there was fog on the lines.  I admit I have some passing knowledge of a fog that could have caused such an outage but that was from a Stephen King story and I believe it also grew tentacles and ate people which I don’t recall occurring in this instance.

Then there was the time that my power bill was approximately six times higher than any previous bill and the friendly NS Power person admitted that it looked strange and must be a glitch.  She indicated that an investigation was to take place immediately, a workman would come right to our house and that I should not pay my power bill until a resolution was found.  I was happy to agree not to pay the bill since I always feel like paying a NS Power bill is much like paying for a hooker.  It doesn’t last long, it makes you feel dirty and you know that you’re going to get screwed.

We waited like a small child on Christmas Eve for the results of the “glitch” that was so obvious to us and to the faceless but friendly voice at the NS Power office…and we waited…and waited.  Then we got notice that someone came (obviously sneaking in like bandit in the dead of night since we work on opposite schedules and he was not spotted by either of us) and found everything to be in order.  Oh and by the way we now have one huge glitch…I mean…bill we have to pay and a second bill just came due so instead of giving us results on the investigation you gave us a disconnect notice.

I can only assume that the operator at your office who also found it strange, worthy of investigation and advised us not to pay the bill was dispatched in a horrifying manner or perhaps you use the term, “disconnected”.  I would wager she wasn’t electrocuted since you can barely power a small apartment if there’s a hint of morning dew let alone get enough juice to kill someone.   I thought maybe she was hung by power lines but we both know those things are so damn fragile that they would never hold.  Then I realized you must take care of that like you do everything else – by outsourcing the job to another company and taking credit for their work.

In one year at my previous residence my power went out over 15 times.  In a ten day period it went out three times during what weather forecasters refer to as “drizzle”.  I spent the equivalent of two months that year with no power.  That’s kind of excessive, wouldn’t you think?  I asked about replacing lines and was told the lines were fine.  I then begged, pleaded, threatened your first born and contemplated chopping down every pole on my street in hopes you would realize that the lines need to be upgraded.   For 10 years I was told the lines were fine.  Meanwhile whenever my neighbours dog farted my power was out for 3 days.

A year before I moved away you upgraded the lines and we went 10 months without a power outage.  I guess even slow learners like you get it right sometime.  Kudos to you!  I assume you gave yourselves a pat on the back in the form of a giant raise subsidized by Nova Scotians who have no choice but to pay you for basic needs.

Let`s talk about the present though.  I have been given numerous estimates of power being restored since it went off at 7:00am on Saturday, July 5th.  They were as follows:

Saturday, July 5th at 12:00pm

Saturday, July 5th at 2:00pm

Saturday, July 5th at 6:00pm

Saturday, July 5th at 9:00pm

Saturday, July 5th at 11:30pm

Sunday, July 6th at 11:00am

Sunday, July 6th at 3:00pm

Sunday, July 6th at 6:00pm

Sunday, July 6th at 11:30pm

Monday, July 7th at 6:00pm

Monday, July 7th at 11:30pm

Thursday, July 10th at 11:30pm (why yes there is a huge gap of nothing being done there)

This list tells me 3 things about your company:

1. Nothing takes place between 11:30pm and 11:00am.  Your crews do not work overnight as you claim (which several NS Power employees have already admitted) because you do not have enough employees to deal with an emergency.  This means you lie.  I’m not terribly shocked to confirm this fact

At this point it’s tough to say who the crazy one is…you for continuing to think that I had power or me for holding out hope that you would actually restore it. Janet Lunn

2. Your idea of an “estimated time of restoration” is akin to a blindfolded monkey throwing feces at a dartboard.  Basically you wait to see where the shit sticks and call it

3. You don’t seem to comprehend that an “estimate” is supposed to have a bit of knowledge behind it.  You don’t just take whatever time a person calls in and add 3 hours.   In the words of Inigo Montaya, “You keep using that word. I do not think it means what you think it means.”

As if it wasn’t bad enough having the automated line continually tell me I had power, I also got repeated phone messages reporting that my power had been restored.  Oh Glorious Day!  I celebrated by flinging on light switches, relishing the chill of the refrigerator and jumping into a piping hot shower.  When I discovered that it was dark, I was drenched in freezing water and my house smelled of rotten meat I realized that it was yet another ruse to keep me complacent. 

Was this a brainwashing technique I wondered?  Does NS Power practice reverse psychology or even worse – sorcery?!  Did YOU actually believe that I had power?  At this point it’s tough to say who the crazy one is…you for continuing to think that I had power or me for holding out hope that you would actually restore it.

I’m sure you powerful people are enjoying your lights, hot water, cool drinks and fresh food.  Today I sponged bathed in cold water in my sink and had a handful of 12 day old peanuts for breakfast.  My fridge is now empty because the smell of rotting meat was beginning to seep through.  I have a list of wifi places nearby so I can linger over drinks and snacks while trying to run a home based business from a tablet. 

I know that it must be annoying when your hostages…I mean customers complain about trivial things like eating and bathing and in one case I am familiar with, having to rush their husband to the hospital for dialysis because they can’t do it at home with no power.  It must really get in the way of your fancy vacations and cocktail parties.  I’m sure the sound of your air conditioning and piles of money rustling around will drown it out.  We will all pray for you.

As for me, my losses are adding up and I have enclosed an invoice for you for wages, groceries, restaurants and additional charges incurred because of your obvious incompetence.  There is absolutely no reason for power outages to occur as often or for as long as they do here in Nova Scotia.  The fact that it does happen is proof that you are understaffed, poorly managed and have no preparedness plan for emergencies which should be a basic premise in your industry. 

Please note the due date for payment and the interest incurring for overdue funds.  I won’t be able to take a cheque of course, my grandmother always said taking a cheque from a crook is like trusting a whore with your husband.  Money order or application to future power bills will be just fine.  At this rate I should have free power for at least a few months or until you decide to line your pockets with my wages yet again.

Janet Lunn

Organizations: NS Power, Nova Scotia Power

Geographic location: Hant, Shelburne, Queens West Hants Nova Scotia

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Recent comments

  • Nicoline Wysynski
    July 16, 2016 - 22:08

    Kudos Janet Lunn!!!!!!!! What were the results , if any.

  • Gail Croft
    December 08, 2014 - 14:21

    This lady is a genius......very well said.....I don't know how they sleep at night

    • Chad
      February 16, 2015 - 16:34

      Genius would be to bury the power lines like everyone else within the modern world.This concept should be thought of like an investment, the comment about selling utilities in monopoly is gold. -Sorry for my late reply I have been busy reviewing all of the mediocre practices this province utilizes, I have to state at least it is consistant.

  • Ron I
    September 13, 2014 - 19:21

    After 25 years in this city, I think it's inevitable that I need to move away from Halifax now. Because of NS Power. I'm being gouged by these people (paying same power bill after having moved out for a month!). There are much better cities in Canada that pay higher wages and have much better quality of life. Screw NS and NS Power.

  • elizabeth
    July 17, 2014 - 15:49

    check this out

  • Maryann
    July 16, 2014 - 22:59

    Even though I am here in New Brunswick Janet, your letter and comments are fitting for NB Power as well! You said exactly what a lot of us were/are thinking. There are still people here without power! I was one of the fortunate ones....I only had to go 5 days without power,water,toilet etc...and had to throw out hundreds of dollars of food as well but am supposedly to consider myself lucky it wasn't longer. I mean after all, as the CEO of NB Power stated...."this storm we had was equivalent to Katrina" and that's why it's taking so long to get repairs done. What??? Sounds like NS Power and NB Power are using the same book for looking up lame excuses!

  • Terry Steeves
    July 14, 2014 - 08:42

    Well stated Janet. Also they are in the process of upgrading their hostages meters to digital from analogue. This will give them even more control and record keeping as to peak day time usage and can allow them to increase rates without anyone knowing as these new meters are wirelessly programmable. They have tables which electronically record a hostages power usage to the minute. My first bill of the new year on my new meter was almost twice my usual bill. I have been trying to get asnwers since April. All they tell me is that I have some new appliance or some crap. Then it was that the old meter was reading was not accurate due to mechanical parts wearing out. This is a complete bullshit lie. I have done renovations and had a newer analogue meter and service installed during renos so how could it possibly be worn out enough to read low. My next bill was slightly lower and they will never pay me back for the extra half a bill. Money which I feel has been stolen from me by a corporate crook topping up their accounts for the new year. Someone must have gotten a 1 or 2 million dollar bonus for being a stealthy thief again at the expense of Emeras HOSTAGES.!!!!!! I am fed up with these thieving P@#$ks and am looking into alternative sources of energy to power my home.

  • Tia Martin
    July 14, 2014 - 00:48

    This article is extremely similar to our experience in so many ways. We just got our power back the evening of July 12 after 8 days of no power. Not fun with a new five month old baby girl, a house full of our dogs and rescue dogs, our home businesses we run and all the other things that Janet Lunn cleverly mentions. Both Janet Lunn and Nova Scotia inspired my finace to write an ode. Here is goes. Ode To Nova Scotia Power by my wonderful fiance Dan Ross No power still a week after the storm Not surprising it seems it is the norm Nova Scotia Power really does blow Leaving our lights without nerely a glow When the electric will return, who knows‎? Sucks this will happen again when it snows ‎Record profits they earn year after year Raising rates when they wish without a fear They're guaranteed profit‎ no matter what Gluttony and greed like Jabba the Hutt With their monopoly our hands are tied To use their electric we must abide Emera makes excuses all of the time CEO Bob Hanf is guilty of crime Like when they said it was salt on the lines For gouging and lying ‎make them pay fines It isn't like we have any real choice High bills and bad service there's no rejoice. By candlelight I eat my can of beans Unable to wash my dirty blue jeans They say they were working throughout the night Looking out I see no linesmen in sight ‎Each day we were told, "soon you'll have power" Automated voice ‎saying "in an hour" In the morning we awake to silence Hearing no hum from any appliance. We look out to see pigs run‎ning amok The electric fence is useless "ah f#*k" Rounding them up, I wipe my sweaty brow Grateful that we hadn't yet bought the cow 8 days without power, you guys suck ass At least we can still barbeque with gas I really wish we were off of the grid ‎Using wind and solar I should've did Bought a generator, how about‎ that? ‎No more losing meat and saying oh drat. No surprise I hate you moreso than Bell I hope you all go broke and rot in Hell. Hope you enjoyed it Tia :)

  • Brad
    July 13, 2014 - 14:50

    Great letter Janet!! What makes my blood boil is how they are always reporting "record profits" every quarter, but are always increasing the rates to cover higher costs of production. Bulls@#t. And how when the linesmen are working, they can never pack a meal...instead, they get meter readers to drive all over hell and creation to a spot that DOES have power and buy everyone fast food meals!!on NSP customers. I know if I am at work, DOING MY JOB, I bring or buy my own lunch. F@#K NSP!!!!

  • Johnathan
    July 12, 2014 - 22:34

    This makes me sick, I hope that the shareholders of NS powers lose their power for a month and see how they like it. Because of the storms and NS powers incompetency, we installed a generator so we can at least power some lights, our fridge, and hot water heater. Thankfully we don't rely on electric heat or oil, we use wood heat so at least in a snow storm we stay warm, can cook, and we can even heat up water without power. All I ever hear/see is that NS power is raising rates, but the service keeps going down in quality. I think that we need to start a petition for the Canadian government to take over NS power, stop letting it be a private business, this is an essential service and should not be controlled by a private company whose only concern is how to strangle more money out of us. And I agree that we are not customers, we are more like hostages. There is no competition so NS power has free reign in what they charge, how they do business, and they DO NOT care at all for their customers, all they care about is money. You cannot get blood from a stone, so how can you get more money from people when they have no more.

    • jeff
      July 13, 2014 - 13:56

      Well said Johnathon. NS power once again showed they are not up to the task of running the power for the hard working Nova Scotians who are paying their undeserved salaries. Modern day robber barons is all they are.

    • jeff
      July 13, 2014 - 14:09

      Modern day robber barons. No shame for what they are doing to Nova Scotia...

  • Steve Bell
    July 12, 2014 - 21:24

    Why can't we all rally together and force the government to do something about this? Who knows how to start a Facebook page on this?

  • Brendon
    July 12, 2014 - 12:59

    NS Power is nothing but a bunch of money hungry crooks. Our power bill is ridiculous, and I believe that they are ripping off the people of Nova Scotia. The company makes me sick doing this to the people that pay their bills. Good words Janet, it's about time someone stood up to these dirty crooks!!

  • Brianne Chabassol
    July 12, 2014 - 10:02

    My dad used to work for NS Power back in the 70s and 80s when it was province owned, there were Christmas parties for the kids, and summer picnics , then it was sold to a private concern. Guys with 25 years in were fired with no pension. Some like my dad who worked his way from reading meters to management saw the writing on the wall, took the buyout and ran he had over 35 years with the company ans was so pissed he never went to the company retirement party, He and the boys had a few drinks instead. Under staffed and with no one to answer to but the shareholders is no way to run a public utility. I moved home to Nova Scotia after being away for 15 years in the military. Living in British Columbia got me used to cheap reliable power.Guess what, coming home was bad, Power was over twice the cost of power in B.C. Ever got a 1400 dollar power bill, well welcome home. I could go on but I wont, but I have to say Nova Scotia power is one of the reasons I sold my timber frame dream home on five acres and got the hell out of N.S.. You just cant get ahead when your being fleeced all the time. Thanks for the article It brings back bad memories of moving home Brianne Chabassol

    • L Bays
      July 13, 2014 - 01:13

      Our story is similar to Bianne's. We bought a property in NS in 2012 and last winter had a power bill top $1400. We called an electrician to check we were not drawing extra power somewhere, everything was fine with the panel. I called the company and went through the same old "we will look into it and get back to you." I ended up having to call them back and was told this was the correct amount and it was a "catch up bill." I asked them how they expected people to be able to pay a bill of this amount and they said we could do a payment plan, I got them to repeat the part where they said no interest would be charged for this. I also told them we had just done the NS Efficiency program with energy saving upgrades. We also are quite energy minded and watched our meter on a regular bases to see what makes it spin fast, turning things off or down. On average in a heating month like march-april (which was what our bill was for) our baseboards were set on 15 because we mainly heat with a wood stove. I was told it was probably our hot water tank...?? That was one of the energy upgrades as well, wrapping the tank. I told them that if you give a customer a bill for 2 months that is "estimated" which must be written in the world's smallest print on the bill, then the customer assumes that they are alright and continue with their same usage. However, if they had the actual amount owed, perhaps they would be able to make changes to lower their next bill, at this point I realized I may as well be trying to squeeze blood from a stone. Of course this is what they don't want customers to do! So I then told them there is no excuse for them to not be able to get a reading from a meter and therefore no reason any bill should be estimated when a customer most likely has access to some sort of camera device and some sort of internet (unless the power is out, in that case its off to the library). Perhaps your meters should be upgraded, but then you would have to raise the rates to make sure you guys get your million dollar bonuses. While we are on the subject of upgrades, bury the lines and a lot of this mess could be avoided. I can see the windmills turning, as soon as ANY OTHER power company comes along and offers, lets see how many loyal customers you have. When I said originally that our story was similar, we came back to BC to make money to pay our power bill in NS. That province/community now loses out on our income dollars because of a utility company that should not be privately run especially when they tote the province's name.BTW Thanks Janet!

  • tim swinamer
    July 11, 2014 - 22:44

    way to go janet someone had to tell the truth about ns power holding us hostage you my lady deserve an award for that fine letter

  • Karen
    July 11, 2014 - 21:05

    I am glad to see she kept her sense of humor through it all!! However. just because she wrote with humor does NOT mean she is not serious. I hope NS Power got the message, got off their collective dead butts and got hers and everyone else's power going. I also hope they did the RIGHT thing and gave everyone a credit on their bill to make up for all food losses etc...

  • Valerie Cooper
    July 11, 2014 - 18:10

    And don't forget to add the despicable "Energy Efficiency Charge" to your bill to NSP.

  • Sylvia
    July 11, 2014 - 17:58

    I commend you! Janet Lunn

  • billy
    July 11, 2014 - 15:46

    last year we lost power for 2 days as the transformer in front of our house had thrown sparks we called the power company telling them we had seen sparks and the lady on the phone informed us that the sparks from the transformer had nothing to do with our power being out and they was still trying to find the problem.... around 2am power truck showed up and was working on the transformer witch we had seen the sparks from and with in an hour we had power...

  • Mandy Hiltz
    July 11, 2014 - 15:30

    Couldn't have said it better myself. I went through the same accurate power schedule they gave me and also feel they take advantage of customers for the fact that we can't get power from anywhere else hence they hike up those rates whenevr they please. This year they felt a big rate increase would be great for everyone on christmas, the comparison from last year to this year my bill went from $200/ 2 months to $450 and I had the heat on low and froze and still got a hefty bill during the winter. I pay more for my power bill every 2 months in the winter than I do for rent. But they feel so bad that they will send a disconnection notice right when summer begins. It's almost like they hold a gun to your head and say pay or else.

  • A. Watson
    July 11, 2014 - 15:22

    Well put, Ms. Lunn! What I am wondering is how long was CEO Hanf without power, if at all. Perhaps he did not have to worry because he is off the grid. Or perhaps he had a nice big "Hurlburt" - ie. a generator named after a certain Richard Hurlburt.

  • Marilyn Barkhouse
    July 11, 2014 - 15:12

    Bravo Janet! I went for four days without power. The ordeal is best depicted by this picture: http://tinypic.com/r/2jba3gh/8

  • Girth jeffery
    July 11, 2014 - 13:34

    We need more of these post to get out in deed

  • Amanda McCulloch-Lake
    July 11, 2014 - 13:14

    Janet, I have such respect for you, you have said what a lot of Nova Scotians have felt and wanted to say for a long time. Very well spoken and so true. Yours truly, Amanda M Lake

  • Carey
    July 11, 2014 - 12:51

    To all the Nova Scotia and New Brunswick Linesmen who've been separated from their families, scattered across the provinces and working long hours (in one of the most unsafe working environments) ... Thank you!! Your dedication, commitment and work ethic is not unnoticed, especially while working in this hot/humid weather, strapped in gear and meters above the ground. Not to mention when your working those lines during our winters, when its -20, and a blizzard out there. Or during a mid night thunder and lighting storm. ... Thank you!! I'm sure it's frustrating for those still without power, however I also believe NS and NB workers are doing their best given the elements and the exhaustion they must endure. From the daughter of a Linesman who's spent many Christmas, holidays, birthdays, summer vacations and nights patiently waiting for her father to arrive home safely. From the proud daughter of a Linesman who loves his job and who's been out taking care of others for 20 years (miles away from home the past 6 days) .... I'm asking you take time to give a friendly wave, a honk or offer a cold bottle of water as you drive past those power trucks. These men and women are hard workers and what they do is greatly appricated ... Thank you!

    • Dwight
      July 12, 2014 - 01:40

      I'm pretty sure her problem isn't with the linesmen who are only doing what they are told. It's with the incompetent people who are supposed to be organizing the linemen to restore power.

    • Dwight
      July 12, 2014 - 01:41

      I'm pretty sure her problem isn't with the linesmen who are only doing what they are told. It's with the incompetent people who are supposed to be organizing the linemen to restore power.

    • Kate
      May 10, 2016 - 03:43

      You seem to be ignorant or something! People aren't pissed at lowly linesman! Except for the fact they eat out on us every single day they work! People are pissed at the fact the people at the top of this company won't run it properly! There is no reason why your ol pa should be over worked! Nova Scotia power should be able to hire as many people as possible to keep the power on. The people at the top refuse to hire enough staff but continue to Jack the rates and line their pockets! They O absolutely no maintenance to the lines. They allow trees to grow over top of them. If you or I went out to cut them down we could get a hefty fine. I was told the only time they cut back trees is when they fall on the line and cause a power outage! I've lost power so many times in the last 2 years since I bought my home in the country side it's made me regret moving here! I'm thankful I have a wood stove and a generator but I shouldn't have to rely on gas for a week at a time to power my effing house! I'm sck of being told that because my road only has 30 some houses in it I'm not a priority! I had to pay the same prices as everyone one else!

  • Carey
    July 11, 2014 - 12:35

    To all the Nova Scotia and New Brunswick Linesmen who've been separated from their families, scattered across the provinces and working long hours (in one of the most unsafe working environments) ... Thank you!! Your dedication, commitment and work ethic is not unnoticed, especially while working in this hot/humid weather, strapped in gear and meters above the ground. Not to mention when your working those lines during our winters, when its -20, and a blizzard out there. Or during a mid night thunder and lighting storm. ... Thank you!! I'm sure it's frustrating for those still without power, however I also believe NS and NB workers are doing their best given the elements and the exhaustion they must endure. From the daughter of a Linesman who's spent many Christmas, holidays, birthdays, summer vacations and nights patiently waiting for her father to arrive home safely. From the proud daughter of a Linesman who loves his job and who's been out taking care of others for 20 years (miles away from home the past 6 days) .... I'm asking you take time to give a friendly wave, a honk or offer a cold bottle of water as you drive past those power trucks. These men and women are hard workers and what they do is greatly appricated ... Thank you!

    • Barbara
      July 12, 2014 - 07:55

      Thanks for the nice words. My husband is one of those lines men, whom I haven't seen in 8 days. It's nice to know THEY are appreciated, because those are the people that actually DO care, and for that reason I don't mind sharing him with the general public who are in need. He is beyond exhausted, and on the road at 7 am on this beautiful weekend, not enjoying a rest at camp, which he so deserves. Hope that there is some resolution to this.

  • Paulette Raymond
    July 11, 2014 - 11:39

    Wow! Lady. I just have to tell you....you are awesome! Wholeheartedly agree!!!

  • NotAnNSPEmployee
    July 11, 2014 - 11:13

    Check this publicly shared vid out for your "... bit of wind" . FYI Albert had sustained winds greater than 150 kmh over NS. That's hurricane force. https://www.facebook.com/photo.php?v=10152590215738115&set=vb.743183114&type=2&theater

  • Anne Wentzell
    July 11, 2014 - 10:36

    Really enjoyed your synopsis of the whole scenario Janet. We were hardly affected, but feel for those that were. Understand why this went viral. Yes, totally agree. There is something terribly wrong when our infrastructure can't handle a bit of wind. Can't even fathom what would be the case if we were subjected to a "true" hurricane. Pray it never happens, but yes, preparedness is the operative word, and something NS Power should seriously consider before we all go back to living in the Stone Age.

  • NotAnNSPEmployee
    July 11, 2014 - 10:24

    Holy cow what a bunch of whiners! It was a hurricane force storm. The trees are heavily leafed. Ooo..big bad NSP the evil empire...what a joke!

  • Vernon Oakley
    July 11, 2014 - 09:58

    The N.S. Government should shoulder some of this responsibility, since it Know's nothing about the educational board game of Monopoly. Any one playing knows you should never sell your your Utilities...Daah If it were to be returned today, The N.S. Government would be stupid enough to buy it back hence inheriting all the problems which occurred as a result of no maintenance over the years . The rich get richer.... you know the rest....Truly Gross and they rub our faces in it.

  • joan
    July 11, 2014 - 09:50

    Believe this one I have a bare wire connected to the house and I call Nova Scotia Power they came out the gentleman said oh that is noting serious unless someone gets up there and touches it .That is where we paint the trim on the house .And he left

  • Christina MacDonald
    July 11, 2014 - 09:37

    Its gross how they continuously steal money out of our pockets and we are completely stuck because they are our only source , Shame on you NS Power ...I pity the innocent workers at the call centers/workers for having to cover up for the higher ups , You are disgusting .

  • jeff
    July 11, 2014 - 09:30

    Don't ever ask customer service to do anything for you. 3 calls in three weeks for a paper bill to be sent. Last person I talked to yesterday said there had been a storm. I said yes I know but I asked last Wednesday for a paper bill, long before the storm. Fast talking snake oil salesman who actually believe their lies to us.They can't even do this simple task. Shameful company with what they are doing to Nova Scotia

  • Katherine MacNeil
    July 11, 2014 - 09:27

    Brilliantly written. Sad that it is true. NS Power is obviously not efficiently run. If they would just do basic maintenance along the lines there would be almost no outages and hundreds of people could be gainfully employed clearing trees from powewr lines.

  • Christine
    July 11, 2014 - 09:03

    Right on girl! I went away for 3 months a couple of years ago. Shut my power off at the fusebox before I left and guess what?? According to my bill I used more power while I was away than the previous two month period!!! The fault is definately with the suits at the top. We cannot fault the poor unfortunate souls who work at NSP. I know they work hard. Both of them.

  • shauna
    July 11, 2014 - 08:52

    If you are having problems with your meter, take a hammer to it. It will not register any usage and they will have to come and fix it. Just dont tell them that you did it, it just was like that when you came home. Only way to fix that problem.

    • DLS
      July 11, 2014 - 14:43

      :) what a great idea! thanks will do

    • Lisa
      December 08, 2014 - 21:18

      Wouldn't advise that! Two years ago, an icicle fell from our roof and hit the meter and smashed the glass face off it.. wound up paying for a new meter for the next year of bills.

  • Jack Morrison
    July 11, 2014 - 08:47

    It high time that the distribution of power and the generation of that power be removed from NSP. A crown corperation ought to be formed for the procurement and distribution of power purchased at the lowest possible price be formed in Nova Scotia. Emera, if you have the best price on power we will buy from you; otherwise we will purchase power from another source....

  • Winnie
    July 11, 2014 - 08:26

    It's obvious that NS Power's internal communication system is a mess, one department doesn't know what another is doing, profits are priority number one, and that all the skilled linespeople are being laid off and replaced with others with no experience. Routine maintenace is obviously not being done because of downsizing. Their profits go up and our service is shot to hell. The company should never have been sold off by the government and now we're paying the price for that ill advised decision.

  • Pam Harding
    July 11, 2014 - 08:15

    If everyone banded together and refused to pay their bills until the rates went down they'd haul in their horns pretty quickly.The problem is to get people to do this.If they cut off our power,well, we can survive but they can't last without their mighty dollar!It will just continue to get worse until we all stand up to these bullies.

  • Marilyn Robinson
    July 11, 2014 - 07:42

    You Go Girl, Well said... Our power bill is outrageous.. everytime we get that home energy efficiency statement in the mail, it says we burned twice the amount of power other homes our size had burned.. Try to get the power bill down, for the last two years we used our oven maybe once a month, maybe once a day we use the top of the stove, very rare, as we all use the microwave, we sponge bath in the sink most of the time, we burn wood, and we use the energy efficient everything we can get our hands on, and we are always turning off any lights when not needed, I have nothing that would run a bill so high..People tell us there MUST be something wrong with our meter, I phoned the power company, they say it isn't, they didn't even check it, meanwhile, the electric bills are burying us..We just paid our electic bill for 62 days, $415.11..:(

  • Scott
    July 11, 2014 - 07:21

    To add insult to injury, instead of locating their head offices in an industrial park or somewhere cost effective, NS Power of course pick the most expensive piece of real estate in the province, right on the Halifax harbour waterfront, like some medical tyrant king in his palace, boldly displaying his opulence to the peasants that are only put on earth to fatten his coffers with every spare cent they have. Wonder when they will come looking to take our oldest virgin daughters away as payment for their (hahaha) "services" ?

  • Kestrain
    July 11, 2014 - 07:20


  • Susan
    July 11, 2014 - 07:13

    WELL DONE!!! Nova Scotia Power is the worst company EVER!!! They do not care about their customers because they don't have to - where else are we going to get power??? It is well past time that the Government or someone step in and kick their asses to the curb - the citizens of Nova Scotia are sick and tired of the treatment and excessive charges by this horrible company. GET RID OF NSP, immediately!

  • stephanie comeau
    July 11, 2014 - 06:57

    I'm sorry, if you don't like the job NS Power is doing why don't you go try it!!! I realize and understand that not having power for a week is frustrating but I'm sure they are doing their best!! And it's not like it's the easiest job in the world. So easy for people not doing the job to stand in judgement!!

    • Jason Wellman
      July 11, 2014 - 09:14

      you must have had power the whle time or work for NSP , no one in their right mind would defend NPS's shady business practices without a screw loose , oh and in case you didnt or cant firgure out who we are bashing , its not the tine techs or the paid slaves NSP employs its the Kings and Lords that run it

    • AKelly
      July 11, 2014 - 09:28

      With all due respect....I dont' think we're complaining about the little guys - linesmen and the like who are only doing their job. I do believe I can speak quite confidently when I state that it's the higher-ups...the puppetmasters....the gougers that we speak of! And the government that surely has their hands in the pot with the greedy bastaches! Peace :)

    • Wayne
      July 11, 2014 - 11:44

      We are not complaining about the everyday hard working linesman/meter readers, we are complaining about the way it's run from the top.

  • Scott
    July 11, 2014 - 06:35

    Ironically, the only thing Nova Scotia Power does right annually is increase their rates.

  • Scott Riddell
    July 11, 2014 - 06:31

    Unfortunately, the only thing Nova Scotia Power can do properly is raise rates almost every year. I'm sure the CEO never loses power.

  • carol stewart
    July 11, 2014 - 06:07

    I applaud you Janet Lunn.I'm sorry you had such an extended power outage and the unfortunate experience dealing with NSP.I had an opportunity to speak with a linesman yesterday and since then have realized that the problem lies higher up the pole so to speak.I too have had to deal with the powers that be. I had the unfortunate experience of losing two family members in a tragic house fire on Dec. 10 ,2011.The power was disconnected by NSP that night but two months later I received a bill from NSP.The explanation given by NSP was that even though the power was disconnected residual power was still being metered.I think not!!!. Another two months roll by and during this time Nsp removes the meter from the house and lo and behold I get yet another bill for power consumption.This time I was told that even though the two persons who normally reside at this address perished in the fire,they must have left lights and several appliances on to draw power.I pointed out to the Nsp rep. that this could not possibly be fact because the meter had been removed by none other than an NSP employee. The very smug voice on the other end of the line said I must be mistaken,they had no record of removing said meter and to avoid further disruption of service the current bill should be paid at once,at this point I wished her a not so nice day and hung up the phone.My theory is that these monkeys are the problem not the linesmen.The linesmen climb the poles to restore power but the monkeys rule the jungle.I wish you well with your battle and may you enjoy your hot shower when that time comes.

  • kyle swinimer
    July 11, 2014 - 03:47

    she is right they are crooks and incompetant,a friend of mine spent 6 days consisting on a diet of pop tarts and whatever dry food he found lying round the house...enjoying ice cold baths etc..while a year ago a buddy of mine who had a 1 bedroon apartment was told he was using $500 a month plus for power 3 months in a row even though my 3 bedroom apt was using $125 thats with 3 people constantly using ammenities..they told him same thing wait dont pay the bill they had to send ppl down 3 times to get it fixed than had the audacity to send hhim late notices on his bill...they should not be allowed to have a monopoly the govt should step in and cap the bigwigs salaries and audit the shit out of them until Nova Scotians are treated failry and equitibly and competantly by them...

  • Heather
    July 11, 2014 - 03:17

    BRILLIANT...Janet Lunn!! For years the power would go out here, no matter the weather...and I mean YEARS!! Hell, I even remember when it went out every night, throwing off my alarm clock. I kept calling, and, finally someone from NS power told me it was due to crows flying into the lines. Seriously??? Crows usually settle down at dusk, so I called NS Power at 2 AM one night to call them out on this BS, after my power went out. Then about a year and a half ago, after a marathon outage, I snapped and told the very kind operator, that I didn't want to unleash my tirade on her, because she probably wasn't getting paid enough. I wanted to talk to a manager or the head of NS Power, because I wanted to "walk the powerline", with this person, to show them, our situation. The next day I got a call, and, a couple of days later, someone was out assessing our lines. A short time later, a tree cutting crew was dispatched. I think we lost our power twice, since this was done, one time for scheduled line maintenance, which is an improvement from before. After the crappy winter we had, I'm impressed we only lost the power one time...and Arthur, just caused our lights to flicker. Nobody wants to see the line men (and women) out in crappy conditions, after a power outage, that's why regular line maintenance, is a must. I do want to thank all the Line Men and Women, the phone operators, and, the preventative tree cutters. As for the heads of NS Power, Shareholders, and everyone else who profits from our misery...you should be ashamed, for putting profits ahead of people. You should act, with preventative measures, before someone goes bat-shit crazy, or, humiliates you like this brilliant letter has done!!

  • Char
    July 11, 2014 - 02:44

    I hate to say it, but I think the rich, filthy forces that be are trying to squeeze the poorer population out of the Maritimes to turn it into a retirement playground for all their rich foreigner buddies. It's been happening for the last twenty years or so. Wake up people. The bills keep escalating to crazy levels, even though the government and everyone else involved is fully aware that the average household income in Nova Scotia will not support it. They have seen how much property is worth to people with serious money who won't have to rely on a combined income of under 50,000 or less. Soon, there likely won't be a $40, 000 property anywhere to be found in NS.

  • Krysty
    July 11, 2014 - 01:20

    Yet another reason to move inland. The maritimes are dying because bigger companies are willing to move out here and provide more competition. Do you ever hear of people (permanently) move out here? No. People are moving to Ontario, Alberta and BC. Maybe if the companies here treated their clients (aka citizens) better, people would be more likely to stick around.

  • Gerri Oickle
    July 11, 2014 - 00:00

    I enjoyed your letter, Janet, and there is so much truth to what you have said. A few years ago our meter broke - well, the stuff hit the fan as they immediately accused me of breaking it. Sure, I put a "hex" on it as it had no marks whatsoever so the guy who came a third time finally agreed that it just broke, which then it got really interesting as they did a " guesstament" of my use, which was 3 times higher than an other bill in the same time period. When I complained to the first person on the phone I asked to talk to a supervisor and yes, she was very polite and told me to pay the bill or they would " disconnect" me. As I sat on hour 98 of the power being off I decided that the solution was that all of the next quarters dividend cheques should be issued directly to Feed Nova Scotia and all of the managers should be sent out through the province to clear the lines that haven't been done for "years"! Then, the provincial government needs to take control because the people in charge now certainly don't know what they are doing except for making money. This company has the ethics of a 3rd world country, where the people in charge get very, very rich while the poor peasants[us] get to sit in the dark and smell our food rotting!

  • bernie white
    July 10, 2014 - 23:30

    Get over yourself girl, sounds like you are a whiner,calling every day for an estimate.. I survived Hurricane Juan in HFX..6 days no power...I slept like a baby every night...Was able to avoid rotting food, by preparing for storm with extra propane tank...Simply ate everything in freezer...Was able to shower at work! NSPC drove up our street in Cole Harbor and got a standing ovation from customers...Girl did you happen to look around you and see the damage???WHINER!

    • Jay Smith
      July 11, 2014 - 12:34

      Bernie, we as customers are paying for a service from NSP and we get horrible service and they do not manage their infrastructure properly to reduce the impact of storms. People have every right to complain when outages are excessive. Just because you can "survive" doesn't make it right.

    • Lisa J.
      July 11, 2014 - 21:31

      I live in the same area and we got very little damage. Not one branch broke off a tree, I had a few extra leaves and about a dozen small twigs on my lawn. We were outside bbqing on Saturday because it was basically some winds, no rain. I think you're the one that needs to get over yourself. Good for you that you have a shower at work, not all of us do. I guess you're just one of those people who will complain about people who are making a stand when it's obvious that people are being treated unfairly because you're too scared or lazy to do anything yourself. Keep trolling on the internet like a tough guy while allowing the world walk all over you. I'm sure you'll get really far.

  • Wayne Bezanson
    July 10, 2014 - 23:22

    Well guess she hit the nail Directly on the head here!wouldn't ya think....

  • Sharelle McGill
    July 10, 2014 - 22:55

    Very well written, and right on the money. Truer words were never spoken. The outside workers are not the problem, they are doing the best they can, it's the high muckie mucks sitting in their plush office, patting themselves on the back for the great job they are doing.

  • Charlie
    July 10, 2014 - 22:32

    Has anyone at this paper actually checked any of the facts in this story? What were the responses from the many , many people she spoke with? What is the criteria for submitting a story to be published? Can anyone submit ? Does your uncle have to be a media personality? I not judging ..I have a story I'm thinking about submitting and wondering how to go about it? Thanks in advance for your help.

    • Lucy
      July 11, 2014 - 21:36

      I can help with a few facts since I was her neighbor for most of this when she lived in the HRM. Yes, definitely out at least 15 times in one year though seems like more. Also yes, was told once it was due to fog. I doubt you have to have an uncle in media since she did this story before the radio interview and I know I wasn't the only person who had no idea who her uncle was. I wouldn't advise submitting a story your writing style, grammar and lack of wit probably aren't what they are looking for. Someone a little jealous?

  • Rose Theriault
    July 10, 2014 - 22:32

    I had a similar problem in 2005....the transformer near our home exploded which resulted in the whole community without power, I phoned NS power in the morning and told them what had happened. A snow storm started late that afternoon and they finally decided to come when it was blowing a gale. I watched them go up to the transformer for a couple of minutes, come down and leave. The power was out for 48 hours with freezing temperatures and we didn't have another source of heat , NS power waited until the storm was over to change the transformer. I phoned the office and asked why the transformer wasn't changed the first time they came out and I was told, with the snow, they couldn't get near the pole, after I watched them through the window around the transformer. I wrote a letter to the CEO in Halifax and explained my frustration and the negligence that went on that day and was sent a letter back saying, it wasn't the fault of the repair people, the weather was too bad for them to go around the transformer. One big farce!

  • Lyle
    July 10, 2014 - 22:26

    YOU GO GIRL! This would be really, really, funny - which it IS, dar you should try out for 22 minutes -- it weren't true. Try being a seasonal (visitor) from away who flew in to his home in Cottage Country to assess damage. Oh great ... the food in the fridge is unspoiled ... no trees fallen on the house, also great ... oh shit .. no power means no phone ... can't CALL NSP (besides they are not truthy) because my cell also does not work because the BIG 3 (Telus, Rogers, Bell) do not deign to install a tower in our neighbourhood ... so I goes to Yarmouth and sees devastation. Trees down, more trees down ... 2,000+ I am told .. intial estimates 75 trees down ... hmm ... could this mean NSP was doing estimating ... So I walks over to the neighbour and asks C what she knows about the outage ... she is freaking because her generator isn't coming online (I have not such thing) and that means her quiche will spoil, and the champagne will warm (I am exaggerating here) but you get the point. Finally I says C what is the ESTIMATED time WE will get power? The light comes on in her eyes (sure by god someone has light) and she says 11 tonite ... In NSP speak that means 11 tomorrow or some unNamed future time to be negotiated between God and Satan. Long, long story short ... I got my power on yesterday at 4 pm ... 17 hours after their 3rd estimate but before their 4th estimate ... ONLY to find out that EVERYTHING in my fridge was spoiled ... shit .. off to Sobey's The guys and gals that staff the frontlines are great ... once we ascend the ladder to Mt. Olympus it gets sketchy ... as a Westerner I do not know who the F is the CEO of NSP or Emera or whatever ... and I do not give 2 cents for them... I just want RELIABLE INFORMATION and RELIABLE POWER ...

  • Paul Gaudet
    July 10, 2014 - 22:15

    Love your letter ,very well said . :)

  • Eli
    July 10, 2014 - 22:02

    @Blair... You're a twit... Darren LeBlanc, Kissing NSP's ass on the interweb won't benefit you. You and Blair should get a room at the next NSP cocktail party. I'm sure there will be a few exec's there who's asses you can drive your nose in...

  • Dave
    July 10, 2014 - 21:56

    Cutting back on lineman doesn't help either. Then again, how could the company pay the Big Boss a bigger bonus this year to augment his paltry $3,000,000 per year.

  • R Aitken
    July 10, 2014 - 21:51

    Just shows to go ya us Herrin Chokers are so much smarter then you Bluenosers.. Dem NB Power guys hired your NS Power guys to come up here to fix our lines.. saddly they got lost too just like our guys..

  • Scott
    July 10, 2014 - 21:32

    Great letter Janet, and as for Darren LeBlanc, are you serious??? What an intelligent reply you made.

  • Eileen Hines
    July 10, 2014 - 21:32

    Well done, Well done. The people with the negative comments must be NS Power Employees. NS Power gives the same damn excuses every time we have power outages...BLAH BLAH BLAH BLAH. Have you received an answer form the the thieves??? Keep us updated.

  • Christine Ede
    July 10, 2014 - 21:14

    I so agree with you Janet you said it very well we need more competition like there is with other companies. NS Power knows that they can do the shit they do cause we have no other competitors to put them out of business.

  • Warren Hucheson
    July 10, 2014 - 21:14

    Great letter but until we actually riot in the streets not much will be done.

  • Darren LeBlanc
    July 10, 2014 - 21:10

    C'mon people, use some common sense here. Did you whiners actually step foot outside and see the damn mess Mother Nature made??? There were trees down from one end of the province to the other ffs, and if you think all of the damage could be fixed in a couple of days you need to shake the shit out of your heads!!!! As for the employees of Nova Scotia Power, thanks for all your hard work. Some of us here in Nova Scotia appreciate everything you do. And if any of you cry babies think they are not doing a good job, I WOULD LOVE TO SEE YOU TRY TO DO IT BETTER!!!!!!!!!

    • DB Nickerson
      July 10, 2014 - 21:31

      We've had storms worse than this Darren LeBlanc, ffs, and no where near the power outages. If NS Power spent money on keeping the trees trimmed back from the lines instead of raising the rates and lining their pockets with our money we wouldn't be in the mess we're in FFS. When the Gov't owned NS Power we didn't have the outages that we have today. Trees need to be constantly trimmed and lines have to be upgraded...fecking CEO got a 54% raise...took home a bonus of over a million....makes millions a year FFS, FFS...YOU IDIOT .

    • leslie davis
      July 10, 2014 - 21:55

      i think that u should get your nose out of nova scotia powers ass an look at things from people that live in small areas that nova scotia power dont give an rats ass about. may be we should take over nova scotia power an then the trees would be cut away from the lines so they wouldnt fall down an take the power lines down in the first place. they say they are fixing the lines an doing there best to keep the lines free from trees growing up in the power lines is bull shit. and anyone that thinks that they were doing there best to fix them should stop being blinded by neon light. i think that nova scotia power should have to pay us for having to deal with there lack of interest with our power. thanks for nothing. we had crews from maine and pei that came over to help get our power back on so its not just our so called crew that fixed our power. i say thank them dah hell with nova scotia power.

    • John Richards
      July 10, 2014 - 23:35

      Worse storms... maybe... this many trees uprooted, not in my 33 years on this earth.

    • Darren (not leblanc)
      July 11, 2014 - 06:25

      If you look at the amount of rate hikes and bonuses handed out, you'd see that there is a TON of financial room for improvement. Nobody reasonably expects all power to be on after a storm(Big or small). It shouldn't take more than a few days to restore the damage though, considering the city does the tree trimming after storms. The fact it took days for the power company to even SAY anything regarding the mass of complaints, shows a complete lack of caring for the customer.

  • Kelly Comeau
    July 10, 2014 - 20:59

    Thank you Janet Lunn, I have'nt been able to find the words myself. May God bless you as I have'nt been able to bring myself to pray for the a-holes yet. Good work to the line men, thank you.

  • Darrell
    July 10, 2014 - 20:51

    Still 100x better than in Newfoundland and Labrador.

  • Thomas j Mitchell
    July 10, 2014 - 20:37

    Nova Scotia Power is a Legalized Mafia ! The real sad thing is there is no other options !!

  • Lorne
    July 10, 2014 - 20:24

    Wow what a letter. What will be interesting is if they respond to your letter. Doubt it.

  • Blair
    July 10, 2014 - 20:19

    It's all about me me me. I can't stand shit like this. Can't see the whole picture. It's all about me. She obviously doesnt know what she is talking about, or understand how things work. Just appealing to the lowest common denominator. How about this. How would everyone like to pay more money on their power bill so ppl like this can have herpower back sooner? What!? Didn't think so. If they have to choose between 20000 ppl and you, who do you think they are going to focus on. Not to mention safety issues that arise. Move to the city so you will be part of the majority then you will have priority or buy a generator. All this me me me shit can be fixed by you you you and your choices. You are not the center of the universe. You are not special. You are a douche.

    • Just the facts
      July 10, 2014 - 21:11

      You will be pleased to know that Janet moved to Falmouth in January from the city. The majority of the issues she described happened there. Janet didn't ask for this publicity, she simply wrote a letter outlining her frustrations with a company with which we have no recourse when they do not provide the services we pay them for. From your comments (and poor vocabulary) perhaps it's you who needs to think beyond yourself and see the big picture here.

    • Jillian
      July 10, 2014 - 21:48

      I think this Comment blair is derogatory and demeaning and I believe you owe Janet and apology...nobody could have said it better then her and every statement she made was true. Koodos to you Janet...we went five days and lost every bit of food...and blair as for having to pay more rates to get power back quicker..WE PAY ENOUGH NOW ...there is no excuse....xo Janet and god bless you for standing up for our Nova Scotians siene nobody else will.

    • Leila
      July 10, 2014 - 22:00

      The only douche here is the NS POWER Executives getting paid millions so you have the means to call people names because it makes you feel like a big man.

    • LA Clarke
      July 10, 2014 - 23:02

      There are so many things wrong with the response to this (hilarious, tongue-in-cheek, and rightfully pissed off) letter that I don't know where to begin. I don't believe she is focused on herself at all, she is simply someone who took the time and effort to make her story known- how many more of these stories are there in this province right now? Do a little googling on the population of the HRM vs the population of the rest of the province- they may be concentrated in a smaller area but they are not the "majority" of the province. As for safety issues--I drove across the province from the valley to the South Shore on Monday and again on Thursday. On these drives I passed a home which has their main power line ACROSS THEIR DRIVEWAY with a homemade sign asking people not to cross-- this power line remains in the exact same position three days later. I know of another family who was trapped on their property for two days because a huge tree had fallen across their driveway. At the end of the day it doesn't matter if this is about one person or 20,000- the rates we pay for power in this province are outrageous considering the service we are receiving and we deserve better.

    • Patti
      July 11, 2014 - 00:29

      Blair, we already do pay more every year when NSP get approval for rate increase based on their stating that part of the increase is required for upgading lines and to improve their emergency response systems.

    • Brenda Macdonald
      July 11, 2014 - 07:42

      shame on you Blair.. This ladies money that nova scotia power takes every month makes her just as important as everyone else .. No matter if she is one or 2000 of the people that are out there with no power... You must be a ceo with nova scotia power..

    • Sassy NBer
      July 13, 2014 - 22:22


  • Diane Drover
    July 10, 2014 - 20:09

    I love it , it's about time someone put this is plain words Nova Scotia power can understand. Maybe now they will understand that many of us are fed up with the lack lustre service they provide and the contstant excuses they have for the things that happen instead of stepping up to the plate and saying what's really going on. All I can say is way to go girl put the fire to there feet, but since the powers out , get lots of matches and candles and we chantry it that way.

  • Gail Bugden
    July 10, 2014 - 19:52

    HEY! Wish I could have said it that well! Though I didn't have quite as hard a time as MS. Lunn. I have been thinking that the citizens of Nova Scotia should do a class action suit against the Power Company FOR NOT MAINTAINING THEIR POWER POLES, LINES AND KEEPING THE CREEPING TREES AROUND THE SAID POLES AND LINES CLEARED AWAY. And not having an emergency plan set up when they know what kind of nasty weather is forecast. (and possible for screwing around with the people who in order to have power must buy from them.) I believe if the power company did properly maintain poles and lines there would not have been such a wide spread outage that was caused by the storm. Enough said.

  • elizabeth hilts
    July 10, 2014 - 19:51

    You should be a comedian I was in tears laughing so much ..its not funny you have no power , but at least you can joke about it .and tell it like it is in a friggin hilarious way . lov it

  • Michele knott
    July 10, 2014 - 19:42

    Couldn't agree more, 84 hrs our power was out, good luck to you and I hope it is restored soon..

  • Jan
    July 10, 2014 - 19:35

    NS Power is a joke backed up by our greedy government. last Nov. I was out of my house for a little over a month. I got my power bill and, it was a few dollars higher then normal. When I called and, asked about it the lady on the phone said "it doesn't make much of a difference if you are there using power or not, you breakers have to be turned off...lol WHAT!?!?!? Sad thing is people, there isnt a damn thing we can do about any of this. Canada use to be a free country once upon a time.

  • Sam
    July 10, 2014 - 19:29

    amazing words to a crook of a company, no reason for being under staffed when they rape everyone monthly for power, i've given up A/C this year, unplug everything after use and still pay through my teeth for the minimum power usage.F U NS POWER

  • Dianne Hemming
    July 10, 2014 - 19:22

    Living in BC we have been lucky* knock wood.. * I don't miss the random oops.. we've no idea what happened but be reassured that power will be restarted.. ** pick time and date.* I'm glad someone had the courage to out NSP , and customer service

  • Judith Bresnan
    July 10, 2014 - 19:04

    Absolutely brilliant letter. You go girl. :)

  • Margaret Stewart
    July 10, 2014 - 19:03

    Bravo and thank you Janet for a very well written letter.

  • upper middle class dogged by system
    July 10, 2014 - 18:57

    EMERA/NSP 'execs' over paid (without even having to work) Our increased rates yearly with no change in service, outdated infrastructure compared to rest of provinces and money not directed where it needs to /should be. http://www.thevanguard.ca/section/2014-07-04/article-3786555/Nova-Scotia-Power-union-says-outsourcing-could-mean-longer-outages-from-storm/1

  • eileen phalen
    July 10, 2014 - 18:49

    We need more people like you to stand their ground!!!

  • louise lorette
    July 10, 2014 - 18:25

    Before you guys whine about your families not being home at least take the time to read the letter. No one is blaming the linemen!!

    July 10, 2014 - 18:20


  • Terry Milne
    July 10, 2014 - 18:18

    This is the BEST.

  • Linda Venner
    July 10, 2014 - 18:14

    I was going to say with the amount we pay for power, the power should never go out know matter what the weather but Janet Lunn said it so much better

  • Nicky Wysynski
    July 10, 2014 - 18:13

    Janet-Kudos to you. I back you up100% as i would have done the same letter. I am on edge waiting to read their response and actions.,

  • Erin
    July 10, 2014 - 18:09

    People do need to stop complaining and be greatfull to just be alive. NSP does do the best they can and work hard and on Cape Breton Island they do work over night and it all depends on how high the winds are to go up on the lines. My Husband used to work with them doing traffic control work and worked sometimes 12+hrs with them. The area you are in may not have as many employed; hope things work out for you but remember they have families as well and work long hours and sacifice their lives.

    • james
      July 10, 2014 - 18:27

      yes but NSP aka emera are cutting some jobs and contracting said jobs out while they are making us pay for their business adventures like that hydro electric dam in newfoundland, why the ceo or w.e of emera gets paid 5-10 million a year in money and stocks and the rest of the top brass get paid not as much. if their board of directors took a pay cut that totaled like say 3 mill combined a year thats 3 million that they could put towards more workers and equipment or give the people who do the real work for the company a raise instead of pencil pushers raking in all the money..

    • Eileen
      July 10, 2014 - 18:41

      NSP does not do their best in situations like this. The linesmen and lineswomen do their best and unfortunately they are the ones who have to take the slack for the higher uppers who don't give a shit about anyone...it's all about lining their own pockets with big fat raises...screw the little man...

  • Al Landry
    July 10, 2014 - 17:57

    Nova Scotians are being gauged by monopolies like Nova Scotia Power, Eastlink, and many other companies that feel they have the right to steal our money. there definetly is a crime being commited here, and law enforcement does nothing to prevent this crime. when is reality going to hit home? that we are only subsadising criminal activity for the criminals who s intent is to rob us of our dignity to live a productive life. I`m 71 years old and I`ve been robbed of my capability of paying my creditors because of the robbery that has occured with the people who have robbed me of a chance to retire with dignity. Same on you, the government of Canada, and Nova Scotia. Just remember you will have to retire some day and I hope by then my pensions will not pay for your retirement. However I realize that the money you have stolen from everyone in the province will pay for your not deserved retirement. I cannot believe that good people suffer because of ASSHOLE people of public office. If there is an honest person who has ever entered politics I would like to meet them. I think its time for honesty, and and filing criminal charges against the government criminals.

  • Donna MacKenzie
    July 10, 2014 - 17:51

    NS Power should hang their head in shame!!! In this day and age there is NO excuse for such poor performance. You, my fine lady, should have your our TV show or perhaps become Nova Scotia's own " Ralph Nader ". Or maybe take over as CEO of NS Power- you could only make it better!!

  • A Kelly
    July 10, 2014 - 17:45

    It is high time that we Nova Scotians start pushing back against these greedy incompetent slimeballs. Our government, or lack thereof, should be doing something about this and standing by the people...you know...the few of us Nova Scotians that are left in our province, who live from pay to pay and struggle all through the year in all aspects of this crappy life in Nova Scotia. It's a dying province and having been born and raised here, I'm too, looking of ways to get the heck out of here...there's nothing left here....nothing left at all.

  • Drew
    July 10, 2014 - 17:26

    I grew up in Nova Scotia, and thank god I got smart enough to move away from it. Poor wages, lack of funding everywhere, gouging utility services. I don't understand why voters keep allowing the government to keep the NSP's monopoly over the power grid. Especially because most of the people doing the line work are subcontracted by NSP. What's worse, is I hear a whole lot of bitching and complaining about the issue, but yet, the complainers never do anything to solve it. If you're not going to fix the problem, you're going to live with it. The choice is yours remember? 40,000,000 Canadians in this country are still scared of the 2-3000 people running it. Do people not see that we outnumber them?

  • John
    July 10, 2014 - 17:19

    3 words for you all... OFF THE GRID...they dont own the sun and for the cost of a solar system would more than pay for itself in a couple of years. Money makes the world go arround but it also is killing it.

  • Janet Rolland
    July 10, 2014 - 17:16

    Sorry Ashley Mooney - NO WHERE in Janet's hilarious and poignant letter does she complain about the linesmen/women. WE ALL KNOW how hard they work in these situations - in fact every day - storm or no storm - no matter what county or province they are employed.

  • Troy Dorey
    July 10, 2014 - 17:15

    I love the article, however after all said and done, it will fall on deaf ears. Why, because deep down they really do not care. It is the bottom line and how much profit they show at the fiscal end. Then they get their bonuses. That's what matters, most. Thing we as Canadians are forgiving. Forgiving with NS Power, Forgiving with fuel prices and political elections. Either that or we have very short memories. I remember Jaun in 2003 and all this happening and how they will learn from it and fix it for the future. Yup, remember Africville going many days without. I remember NS Power ( Emera ) putting out all these trucks in the public eye to cut back and check and clear the lines, for a couple years then they disappeared. I remember gas prices going from 69 cents to 99 cents in one summer and the public out cry. It went back down only to creep up with no public cry that winter. Then a year later it went to $1.25 or so, same thing big public out cry and then drop to the $1.00 I guess then we accepted the $1.00 rate. Then the following two years it hit $1.50 again a public outcry, to drop to the $1.25. And we accept it then. Now we hover $1.40 in . Gas prces have raised 85% in the past 8 yrs, and my salary 15%. And lets not get onto food

  • Danielle Baldwin
    July 10, 2014 - 16:49

    Janet Lunn, I applaud your words and I agree completely! My young family and I have been without power for 6 days now, with no food in our house and not enough money to be able to go out to eat every night, or even every other night it can get a little hard to stay nourished enough to stay healthy enough to continue growing the baby I am so lucky to carry. My 15 month old daughter will not sleep without her hot cereal at the end of a day . Luckily enough for us, my fiancee is out doors smart and was able to make a working (but oh so dangerous) hot plate of sorts with a metal bowl riddled with holes and about 10 tea lights underneath of it so we can heat up water that we have to go get from someone else's house because we can't even run water with no power! My fiancee is the only one who works as I am terribly sick with both of my pregnancies, with severe morning (all day) sickeness and we just don't have the money to be able to restock up on all the essentials one household would have on a day to day basis ASIDE from all the wasted food such as meat and produce. We have been given the run around as well. In this storm our power meter stack was torn off of our house and we had power lines across our driveway... oh wait they are still there! And we were told that this was our responsibility (or our landlords) and with no power to charge a cell phone with no minutes as well ( as we did not receive our gst until today 5 days late from another reliable source *cough*) Our landlords have been amazing, and without such wonderful people I am sure we would be even further down the list then we already are because only 3 houses need you to restore power on our street now. We have had nsp trucks in our yard digging it up and driving their big trucks over our septic tank, if it fails for any reason we will be going to them. They have been there 3 separate days and each time they are there they do about 20 minutes of work and then they speed away as if there is some big emergency elsewhere. I assure you our situation is now in emergency state. Yesterday when there were 2 big trucks on my property finishing up the power pole in our front yard that was cracked, I stopped and asked one of the workers if this was a good sign for our house, and I got laughed at from across the yard. Then minutes later after I retired to my sweltering house at 7:45 I over heard something about a bunch of crews that were on their way over on the ferry.... I have yet to see any power trucks ANYWHERE on the roads today. That's great for business! I guess it's off for another trip to the store to get some food and families houses to fill up on flush water. And hope that the wires will be out of my driveway soon More people need to complain about how they have been treated and the horror stories of the aftermath. Then maybe.... just MAYBE something will be done for those who lost the most and are still continuing to loose out.

  • Maxine Hennebury
    July 10, 2014 - 16:45

    Love it!!! Nobody is blaming the linemen, they can't help it when NS power lay them off, don't replace retired workers, all the name of giving their employees large bonuses, whether warranted or not. I wish we could get come competition here.

  • brittany
    July 10, 2014 - 16:09

    I agree completely , our power rates keep increasing and its not like we are benefiting from the increases or seeing anything in return , we need another source of power so nsp doesn't have monopoly , then we would see some changes in the rates and the service we receive

  • Mack Fiander
    July 10, 2014 - 16:03

    Good for you Janet well said!!

  • Jan Pulfrey
    July 10, 2014 - 15:59

    Great letter, Janet!! Maybe I could get you to write one on our behalf to try to get someone to install some high speed internet in our area!!!

  • Alanna
    July 10, 2014 - 15:54

    The issue is not with the linesmen and no one has ever said that. They are working very hard and doing a great job. The issue is that Nova Scotia Power doesn't care about Nova Scotians, unless we're not paying our bill. The rates we pay are laughable! The majority of Nova Scotians live pay cheque to pay cheque! Think about how the power being out this long affects those who are scraping pennies together 3 days after they are paid because their money is spent on bills and food. When I was in that cycle I would often buy my entire 2 weeks worth of food at once so I knew exactly what I'd have. That food would now be long rotten, is Nova Scotia Power going to buy these people groceries? Hah! Doubtful. Instead of updating the infrastructure or burying the lines (like they should be!), the big guys are more concerned about their bonuses and the view out of their gigantic NEW office windows. It's time to put the customers first, or allow us to find competition that will! To those who think this story is far fetched...you have your power. This is very believable if the writer lives in a very rural area. Those who question her disconnection notice in December, TECHNICALLY they aren't supposed to disconnect you in the winter. However, nothing is stopping them from sending threatening disconnection notices to ensure the bill is paid!

  • Arlene
    July 10, 2014 - 15:51

    My power bill is between 350-450.00 every two months and we burn wood so figure that out just sayin

  • Vincent
    July 10, 2014 - 15:48

    Get a generator you idiot, it's a tropical storm, and if you think this is bad try living in the artic, your bitching is annoying and futile, so cease the crap and never leave your house again.

    • Barb
      July 10, 2014 - 18:50

      Not everyone has the money to purchase a generator. If we wanted to live in the artic, we would live there, we chose to live in NS. We just want what we pay for - , apparently you have power. How would you feel if you were on a fixed income, you lost the contents of your fridge just after filling it with funds from you OAS, your son suffered and died from a brain aneurysm and you had no electricity or phone since six days. Face reality, some people have ever right to complain , they are paying for this service and paying almost twice as much as they were two years ago.

    • Mark
      July 10, 2014 - 22:33

      It's almost like you didn't read the letter at all. She is paying for service she is not receiving. She is being told she does not have a problem that she does, in fact, have. Tropical storms are something that a power company in a jurisdiction that gets several of them a year should have the equipment and manpower to handle (just as one would be shocked if a power company in the Arctic wasn't able to fix a line because they didn't have block heaters for their vehicles). Her "bitching" might be annoying (you might want to think about why you're a nearly alone in that opinion) and is probably futile, but nor more than your comment. On the other hand, you could learn from her in regards to cogency and relevance.

    • Ron I
      September 13, 2014 - 19:22

      This must be an NS Power rep, lol.

  • Leila
    July 10, 2014 - 15:48

    Ashley, Tanya, understand your frustration with your loved ones doing a tedious, dangerous and sometimes down right thankless job, just sometimes. I'm a military wife and my husband is gone for sometimes over 7 months at a time. That being said there is not a single comment on here that has in any way shape or form disparaged the dedicated work a line man does. There just aren't enough of them because of the greed of their employer.

  • susan mill
    July 10, 2014 - 15:27

    oh boy !! does she ever have them dead to rights. small hope however, that Emera will do anything positive!

  • Marilyn Johnson
    July 10, 2014 - 15:24

    I have been very upset when I had called nsp and told them that we had trees on line and power line was down they said they would get to us when they could . I wasnt happy I called back I was told by 1 I would have power thene it was 6 then it was 11:30 if they wouldnt have given ne these times I could of taken food out of my freezer to put it in my daughters freezer they krpt given me the run around .I said is nsp gonna pay for food ge said it was my responsibility so pretty much to say I was responseanle for the storm no they should of been prepared . I lost about 200$ worth of neats and stuff . No money to replace it then they cone the next day to read our metor well the nerve I was pissed again but thats my comment

    • Laird
      July 10, 2014 - 18:00

      I've live in glacé bay all of my life. I probably lost my power for a total of 10 hours in 35 years. I have no trouble with their service at all.

  • Steph
    July 10, 2014 - 15:24

    Last year my mother passed away. The house sat vacant except for 2 lights burning for months. The bill I received as executor was higher than previous bill which she had been in living in the house. I contacted NS power and was told .. after they checked.. that the bill was correct. I then had the house demolished..3 months later they sent me a bill similar to when she lived there. I listened again to how the bill was correct and they had sent someone "out" to check.. ONLY after I emailed them the demo permit showing there was no house there for the last 3 months did the bill get rectified to zero... Glad I am currently in ON

  • Dave Burke
    July 10, 2014 - 15:20

    I was in Cole Harbour when Hurricane Juan left us without power for 13 days. I shaved and showered at work, which made me look good in the boss's eyes: "You're in bright and early. I like that." The power line that was down belonged to my neighbour and I - ripped cleanly off the power pole by the fallen tree in the next door front yard. It was not part of NSP property, so was very low in priority, according to NSP. Bangor Power finally connected us after 13 days... which was appropriate, seeing as I flew a post-911 tour of OP EAGLE ASSIST out of Bangor. I helped them, they helped me. Thanks, Bangor Power. I'm sure the citizens of Bangor are in good hands. As for NSP, I realize their employees-on-the-ground aren't responsible for the crap the mucky-mucks put us through, so I won't hold them accountable. As for the decision-makers, your day of reckoning may come waaaaay sooner than you think.

  • trudy
    July 10, 2014 - 15:19

    No one is faulting the hard working linemen. Its the company and its million dollar paycheck big men. Old equipment and lines are old. $1,400 for an used un heated garage shows how disconnected the powet compamny is. Yes... turn all your lights off on a regular basis and bombard your mps and reps with letters and emails. Dont stop or take it like a nice canadian. Start a public letter writing campaign! !

  • Bob Jenkins
    July 10, 2014 - 15:15

    This was difficult to read.. This woman is insufferable and things like this make me wish social media didn't exist. I tend unfollow friends who share nonsense like this.

    • Leila
      July 10, 2014 - 21:53

      Bob, then why are you responding? Guilty conscience? Perhaps you have some connection to NS Power but feel that you are entitled to those profits that make the majority suffer.

    • Justin
      July 11, 2014 - 06:15

      What is insufferable is the idea of suppressing the opinions of the public given that (not sure if you know this) our society is democratic. If you're so against freedom of expression and free use of social media, by all means, pack up and catch the next flight out of here. There are some dictatorship countries that seem to be much more suitable to your desired lifestyle. Let us know who that works out for you!

  • Diane
    July 10, 2014 - 15:09

    Our current state is, in great part, due to the the shift from public to the "piratization" of our utilities...greedy bureaucrats lined their pockets and became major shareholders. They laughed all the way to the bank. They are still laughing. So what do we get? despicable service and hefty bills for huge hydro and natural gas projects, the recipients of whom are our cousins in other provinces and states. In short, NSP doesn't even pretend to care about Nova Scotians as they are too busy salivating over their dream customers, paid for on our backs. We are the new serfs. Let's stop this now!

  • valerie
    July 10, 2014 - 15:05

    For me this shows what outsourcing and cutbacks have done. Poorer service. We need to decide what is more important great service or lower bills. The employees that are out restoring your power work very hard so give them a break. Stop taking their jobs away. It is the ones who make the millions that need to be gone. NSP is a private company which the government sold because it was not making money. Companies need to make money, it is called doing business. And really..these were hurricane strength winds, the power lines are not indestructible.

  • Steve
    July 10, 2014 - 15:05

    NS Power needs to be removed from Emera, turned over to the taxpayers and run as a not for profit entity. There would be no high paid executives and employees paid comparative wage for comparitive work. Power rates could be reduced and profits rolled back into maintenance and improvements which are way overdue!!

  • valerie
    July 10, 2014 - 15:02

    For me this shows what outsourcing and cutbacks have done. Poorer service. We need to decide what is more important great service or lower bills. The employees that are out restoring your power work very hard so give them a break. Stop taking their jobs away. It is the ones who make the millions that need to be gone. NSP is a private company which the government sold because it was not making money. Companies need to make money, it is called doing business. And really..these were hurricane strength winds, the power lines are not indestructible.

  • tammy kelly
    July 10, 2014 - 15:00

    I loved her letter,it was well written. Tanya MacLeod ,I didn't read any where's that she was blaming the linesmen! We all know they are doing the best that they can with what they have.Its upper management that makes the money and the calls,they are the ones that should be ashamed of themselves!

  • Jill
    July 10, 2014 - 14:59

    Amazing Janet! I really hope something comes from this, good for you for speaking out, you don't deserve anything close to that. NS power has constantly messed up my power bill, almost every time. I can't even imagine your frustration.

  • Ashley Mooney
    July 10, 2014 - 14:57

    People disgust me. Before you start complaining, why don't you try going days/weeks without seeing your dad because he's out 5am - 11pm every day, climbing poles trying to put YOUR power back on when a storm hits. You along with sometimes hundreds of thousands of other people. Taking time away from his family, to help other families. Missing his 25th wedding anniversary weekend with his wife, because he's fixing YOUR power. Missing Christmas one year, missing thanksgiving another. Travelling throughout the maritimes, sometimes farther, to help others. Before you start complaining how NS power, why don't you try having your husband/father gone. Or start appreciating the hard work their doing around the clock to help your family while their away from theirs.....

    • Hal
      July 10, 2014 - 15:23

      This letter is directed at the CEO's and not the lineworkers. Your an idiot for not understanding the letter and its purpose. I'm guessing you didnt read the entirety

    • Mike
      July 10, 2014 - 15:25

      Boo f***ing hoo. So your dad is out working? Well guess what...that's a reality most of the general population deal with. We work. Well, some of us do. Janet CAN'T because the incompetent monopoly known as NSP can't/won't/don't know how to get her power back on. You can whine and moan all you like about the fact that your family members are not around the house (which, as I mentioned, is a reality for a lot of people), but you will never change the fact that this lady has been more than inconvenienced, more than wronged; she's been deprived of an essential service that the general public relies on for drinking water, heat, cooking...you know, the necessities of life. And making points about it being "OUR" power, bear this in mind - if we had any choice, and I hazard to guess that it would be any choice whatsoever, up to and including mice running on a wheel - we wouldn't be using NSP. This company is a complete joke, concerned only with profit and nothing more. If they actually gave a damn, they'd upgrade their systems so Janet wouldn't have to deal with this ridiculous outage and your dad or whoever wouldn't have to go out on what seems to be every major holiday and life event. People disgust you? Maybe you should take a look at the corporation we're being disgusted by. Oh, and out of curiosity - how long were YOU without power?

    • concerned ex lineman
      July 10, 2014 - 15:41

      Nobody is complaining about the linemen. Everyone is complaining about the Company that he works for ! Big difference ! I was a lineman and can tell you we were treated unbelievably nice by all of the customers ..

    • Shawn
      July 10, 2014 - 15:52

      Hey Ashley, my perception from the letter is that the writer is unhappy with the fat cat executives and how the company is mis-managed for profit instead of keeping the power on. It is obviously an emotional letter and sometimes when we're angry, our perception changes. She even says herself that it is her perception of what NSP does (or doesn't do) for it's customers. The linesmen work hard, there is no doubt about that. I, and many others, are thankful for what they do each and every storm. As a firefighter, I too understand what's it like to be called away at all hours and miss out on family events and other precious life moments. Unfortunately, it's just part of what we do. Hats off to your dad for his work over the years, and the work of all of the other linesmen and women. A big thumbs down to NSP execs for cutting linesmen jobs and outsourcing...

    • Sandra
      July 10, 2014 - 15:53

      Ashley, Noone is dissing the linesmen. They are victims too. It is the coorperates we are dissing. I apreciate what your dad and all the others do for us. They are more than likely greatly under appreciated by NSPower. It sucks to not be able to spend holidays with or go without seeing your dad for long periods of time. I feel ya. Be proud of him. Take care. :-)

    • s.b
      July 10, 2014 - 15:54

      Hahaha this post made me laugh...stop making it all about you and your daddy sweetheart cause she was clear as to who this was directed...your daddy chose that job stop acting as if he had no choice in employment....and grow up!!!!

    • Claire
      July 10, 2014 - 16:03

      Hi Ashley, While I do not have a line worker in my family, I can only imagine that long hours would be trying on not only the employee, but the family as well. However, in reading this open letter, I do not see this as an attack on hard working individuals like your father, who continuously put their lives in danger to help rectify these situations. I think the frustration for people like Janet is directed towards Nova Scotia Power as a company, not the individuals working hard to help. If you look closer at the reasons you suggest not to be upset, are those not reasons that you may also look to be upset at Nova Scotia Power? Long hours, multiple missed holidays - could those be a result of not hiring enough employees, or not doing enough preventative work to avoid these situations? I can only imagine that all the negative attention towards Nova Scotia Power this week may seem like an attack on a company that is part of your life. But I think in many open letters just like this one, as well as the stories that have come up this week, if you take a second look, no one is blaming people like your farther, but rather the higher ups that make the decisions for these companies which ultimately have lead to frustration, and continued darkness, for so many.

    • kim
      July 10, 2014 - 16:03

      Ashley Mooney, all you describe just brings up one simple fact: your dad is gone because THATS HIS JOB. thats what he gets massive amounts of money for, doing his job. think about that next time your family jets off to Europe for a month. Your own response PROVES you are a spoiled brat so shut it and go away. your daddys money will let you stay where you want.

    • Alice Clark
      July 10, 2014 - 16:33

      I don't you read her letter! She is not complaining about the employees who are doing the work. We are all gratefully to them and appreciate the sacrifice they have to make to be out, regardless of the weather, for us. She is complaining about the "powers that be," those millionaires who sit and do nothing but request more hikes in the cost of our service.

    • Clare Wrigley
      July 10, 2014 - 16:43

      Ashley, I'm so sorry to hear that your Father misses so many important occasions, clearly this is very upsetting for you. But if I/we/US pay for a service i.e Power (which we can only get from one provider), then yes, I absolutely expect that service to be provided and maintained BY THE PROVIDERS STAFF. I'm assuming that your Dad does get paid for his JOB, and I'm also assuming that your father's employers expect him to do his work. If he hates the hours/conditions/uniform/whatever! then he has the same choice as everyone else out there, to get another job. If he's not being paid to work all of those days, and is doing it under duress, then that is a different story.... I don't believe anyone here has been criticising the linesmen, only the company itself. They have a monopoly on the market, leaving us consumers with no other choice, other than getting our own renewable energy. In the 21st century, and in a western country, there is absolutely no reason why we should be losing power as often and for the length we do in NS. Before you start another vicious tirade about how 'disgusting' we all are for wanting the service that we pay one of the highest rates in Canada for, why don't you think about other people apart from yourself and the lack of Daddy time you're getting. There are plenty of other people that have to work all those times you mentioned, and then some. They are know that in some jobs it is par for the course, so if they're not prepared to do what is expected, they find other jobs. Also, show a little compassion for all those who have been without power (and resulting water) for days ... Elderly, sick, young families, farmers (animals and crops need water too!). Again I say, if you're Father is not getting paid to do it, then I take this all back...

    • Keith
      July 10, 2014 - 16:43

      Ashley, No question your dad and countless other employees do a lot to keep the power on. His sacrifice to the job is certainly appreciated. People simply are frustrated at years of no investment in the infrastructure and continued extremely high rates. If Emera would invest in the system customers would be happy and your dad would not be gone for days everytime the wind blows. Hope your dad and family are well.

    • Jennifer
      July 10, 2014 - 16:44

      she didn't say anywhere in that letter that she was blaming linesmen. We all know they are doing their best to restore power. she is simply stating that their educated guesses, need to be a little more educated. My husband is a long haul truck driver...I see him 96 days out of the year, so that he can bring food and other necessities to the people of this country. He's missed christmas, and anniversaries and birthdays as well. We recently had a son, and he missed the first word, the first food, the first smile. My point is, all people who are trying to make a decent living (linesmen, truck drivers, cashiers etc) are not who people are blaming. The upper management who care more about their bank accounts then the peoples lives their affecting, they are the ones she's blaming!

    • erinn krause
      July 10, 2014 - 16:54

      Well he's not really taking time out of his life he's doing his JOB that he is PAID to do and she's talking about uppers in the company not your dad. They should be better prepared. Seriously "fog" knocked out this ladies power. Bet if your power was out as often as this ladies was where you knew someone who worked there or not you'd be pissed. Grow up if you don't like what she says move on to a different post.

    • ivan
      July 10, 2014 - 16:55

      Ashley, I don't think that you read the letter and comments carefully enough. It's not about the people doing the hard work. It's about the poor management and performance of the company.

    • Neil
      July 10, 2014 - 16:56

      As Diane pointed out above, it's the Politicians, and the C.E.O.s of NSP, who are to blame for this mess-up..she (and, I might point out) not the men on the lines. Your Dad gets his pat on the back, Ashley, as do you, your pat on the head; your comment doesn't really deserve that kick-in-in-butt just yet. One thing most people in N.S. can agree on; NSP could do things a LOT better than they do. That - sadly - is what happens when you have a (say it with me now, Ashley) MONOPOLY on Utilities, in a region like this ... when power's out, we take a fit, and NSP don't give a s**t. Word to your Father.

    • Jay
      July 10, 2014 - 17:04

      Yeah there are many jobs out there like that. Sorry your dad has a great career. HAVE YOU ever been without power for a week? Do you even understand the frustration of NSP customers? BTW I leave my family all the time to ensure you are safe here in Canada. Your welcome.

    • Veronica Gibson
      July 10, 2014 - 17:08

      Your post tells me only one thing --- that Janet has EXACTLY hit the nail on the head: NS Power is poorly managed by the rolling-in-the-dough-head-honchos and understaffed (read her letter again because you apparently may have missed it when she stated what NSP's actual "problem" was caused by). If they were properly staffed and managed, your dad would be home at a reasonable time!! I know the feeling of being away from family/kids missing me for extended periods of time ... for months on end as I do "military tourism" to some nasty places and war-zones (some of which seem to have better access to power than Janet does!).

    • Wanda
      July 10, 2014 - 17:15

      You know what disgusts me? People who jump all over people like Janet Lunn without taking even half a second to try to understand her point. Nowhere at all did she say the linesmen were to blame. Her anger is directed at NS Power - which is exactly where the outrage should be and not just because people lost their power. NS Power is the reason those husbands, fathers, brothers, sisters, wives etc are out there working 5am to 11pm. NS Power is the reason there were not nearly enough hands to help out with the problem. Were you sticking up for NS Power when they were laying off all those husbands and fathers etc so they could maximize profits? Did they at least pass off the profits to the workers? Of course not. This is the company you're defending. And for the record, I worked 13 hours on Saturday dispatching firefighters to trees on fire and lines down all over my community. I understand how hard all of the people out in that storm were working - from the firefighters to the linemen to the town workers trying to clear roads.

    • Chelsey Ryan
      July 10, 2014 - 17:42

      How about you actually read what she wrote? She's complaining about management, not the actual people out working to restore power. Let's also remember the countless number of other jobs there are out there that take our family members away from us on a regular basis. My father is a long distance truck driver, he wasn't even present at my birth. That doesn't mean I get to complain about it, I actually preferred having food and a roof over my head as a child.

    • Sad sack
      July 10, 2014 - 18:15

      And being VERY well paid for it you should add.

    • Dan Campbell
      July 10, 2014 - 20:37

      Umm... Your dad signed up for that job. The customers have an expected level of service. You sound like a fool.

    • lauren
      July 10, 2014 - 21:09

      He passed in the resume. The letter refers to the corporation as a whole. Get a life.

    • John
      July 10, 2014 - 21:09

      Ashley grow the F%^k up. Wish I had a job like your father.

    • sister
      July 10, 2014 - 21:16

      Ashley, I am on your team. I am also a daughter of a man who worked tirelessly in every type of weather as a linesman for 25 years. The problem with this letter is that she oozes sarcasm when referencing the 'friendly' customer service agents and the crews who don't work over night. Some find it cute. Others find it disrespectful. Afterall, sarcasm is the lowest form of wit. Accusing NS Power as a whole includes every person who works for them, including our fathers who risk their lives every day with absolutely zero thanks. i get such a kick out of all of hese righteous people who think they can rally on good old facebook and overthrow the government. What I want to know is where did she get the power to type up that letter in the first place? She can't be too hard up.

    • girl
      July 11, 2014 - 00:23

      k actually growing up my dad did work crazy hrs missed holidays im 27 my dad died 2010 at least yours is alive, but when im paying ns power 400 every 2 months and hardly use power id expect it not 2 drop out every month

    • Bart Hawkes
      July 11, 2014 - 15:48

      Hey "sister", you sound like the ball-busting b**** I spoke to when I called 1-800 428-6230, which is NSPower's claims line. The first two times I dialed the number, it simply went straight to a dial tone. The third time, the "friendly" representative informed that she was sick and tired of being asked about Bill 157 and assured me that NSP wasn't paying anyone, anything. The phone system is maintained and staffed by idiots, the website crashed, and I didn't see any power truck anywhere near my area for four freakin days. This was a disaster, but I'm not talking about the storm. Arthur just exposed how bad the company really is run.

  • Jean Foance
    July 10, 2014 - 14:45

    I am very glad she has spoken up. My son and daughter-in-law have been waiting for power hook up before this storm had even happened. they were told they would be a week without a home. Now it is over a month. If the people in charge , this includes CEO were paid a reasonable wage without other perks except for medical coverage ( I don't begrudge anyone medical ) than we might have the trees taken out of the line area and lines, poles, etc fixed.

  • Betty Cox
    July 10, 2014 - 14:42

    has anyone actually confirmed if anything in this rant is true. Seems a little over the top, based on my experience with NSP? Just saying.

    • Alex O,dark
      July 10, 2014 - 15:03

      Are you kidding , how about still sitting in the dark and being told your power is on by someone who couldn't find their rear with both hands! NSP is a disgrace and I do not mean the poor saps who ARE working their legs off trying to do a job for a bunch of overpaid office sitters. NSP , a disgrace.

    • Wanda
      July 10, 2014 - 17:34

      Obviously she's exaggerating for effect in some parts but I can tell you first hand, many, many people were being told they had power when they didn't. Many, many people were being told their power would be back on in a few hours, then a day, then a few days. Her story is not an unfamiliar one.

    • Courtney
      July 10, 2014 - 20:29

      I'm very sorry that some people are still without power I know that it is frustrating but we all knew the storm was coming with high winds and of course power outages so why not take precautions beforehand, and now after the fact instead of sitting in your home in the dark visit with someone who has had their power turned on. There are always precautions to take, we knew the storm was coming so maybe not buy a bunch of food ahead of time or cook food that would go bad before the storm. And why sit and complain about your power bill, I can say ours is $300-$400 every 2 months but my cable/phone/internet bills are $240 every month the price of everything has risen gas and groceries for milk alone I buy 3 2 liters a week with 2 small girls at home so for milk alone I spend almost $100 every 2 months. So when you sit down and put in perspective of what everything else costs the price you pay for electricity is that much in comparison. Yes CEO's make an exaggerated amount of money but it is the same for any CEO, there's not much you can do about it. And yes it has been 6 days without power, but you have to realize that before NSP workers are able to begin repairing lines and poles, all the trees and debris has to be removed first. So if you are a single house without power then you have to realize the main lines need to be repaired first before crews can manage the single homes. More crews are arriving daily to help and other areas are repaired so patience is needed when a storm hits and crews are working to accommodate all of Nova Scotia, so I'm sorry that you don't feel that your own household may not be a priority but I'm sure that everyone feels that their own power should come on as soon as possible. But they get the main lines on and then work off that.

  • Heather
    July 10, 2014 - 14:38

    I totally support Janet Lunn's letter. My family has also had to go without power for 120 plus hours now with no sign of knowing when we will have our power restored. I am the only home on my street as a tree hit the power line and tore it down. I am tired of NS Power and their attitude towards trying to restore power. I know that the crews are working very hard and I don't fault them. However when I called NS Power on July 5 to report damage due to the tree falling they told me power would be restored by 11:30 pm which I questioned due to the fact it was still storming. I knew it wouldn't be fixed that day or probably the next. My family prepared for the 72 hours like we were told to do from NS Power in case of a wide spread outage. At this point I am beyond pissed with NS Power but when it's time to pay the bill they will want their money. It has cost me more money to run my generator than it would have for the entire month of power. Not to mention that my daughter suffers from a blood disorder and the heat brings on seizures we have to take turns turning on her AC to keep her cool and hope that the generator can keep up but that doesn't seem to matter to NS Power. I have had several family members as well as friends that have called NS Power on our behalf and still they don't seem to care. I feel for anyone in the same situation and I hope all NS will have power restored soon.

  • Iam Concerned
    July 10, 2014 - 14:35

    If you think this storm is bad, check out the true story below which clearly exposes the corruption at NSP and which our elected officals refuse to deal with: The following story is the ultimate in corporate greed and a public fraud committed against the good people of Nova Scotia. Nova Scotia Power, NS’s electric utility, formerly a provincial Crown Corporation, was privatized in 1992 and is owned by Emera holding company. In the mid-2000’s, Nova Scotia Power issued several Requests for Proposals for Renewable Energy at 10MW and 20MW. They evaluated the bids received and chose the winning bids. A 20 year contract was negotiated with each winning bidder. The vendor would build the wind farm and sell the electricity to NS Power at a fixed price over a 20 year period. That price or cost would be passed on to the Nova Scotia consumers by being included in their electricity rates charged to them by NSP. In 2011, NS Power issued another RFP for renewable energy for 3 large wind farms. Two of these were later combined into one large wind farm called South Canoe. In this case, NSP decided to form a partnership with other companies (Minas Basin Pulp and Power and Oxford Frozen Foods – NSP would own 49% of the wind farms if they are the successful bidder) and submit their own bid to manufacture the wind farm and compete against other bidders or other independent wind farm manufacturers. Any rational person could see what a conflict of interest this is, i.e. bidding against other bidders to manufacture and sell power to yourself! NSP is on both sides of the deal as the vendor/seller and buyer/customer. In the interests of fairness (ha!), an “independent” consultant (who has worked for NSP before) was chosen to evaluate the bids and award the bids to the lowest cost bidders. Surprise, surprise, the consultant chose the NSP bids as the winners of all 3 projects. NSP would build the wind farms and sell the power to NSP (or to themselves!). NSP (with its 2 partners) has a contract to sell power to itself. There is a penalty clause if the project is not finished on time in which NSP (as the seller/manufacturer) would have to write a cheque to NSP (as the buyer). Wow! For South Canoe, NSP’s bid price over 20 years was a total of $50,000,000 less than the next closest bidder, which seems like a great savings for the people of Nova Scotia. However, in the most ridiculous public fraud I have ever seen, NSP applied to the Nova Scotia Utility and Review Board in 2013 to have their portion of the manufacturing costs ($93,000,000) included in the power rates charged to Nova Scotia Power customers. In effect, the people of Nova Scotia are paying twice, for the manufacturing costs and also for the full retail price of the electricity. In effect, we the people are being charged an extra $43,000,000 more for this power than we should if NSP had stayed out of the bidding process. NSP deliberately undercut their bid price in the bidding because they planned secretly to apply for that 93 million later on and never mentioned that during the bidding process. The independent wind farms had no chance in the bidding as there is no way they could do that (charge their manufacturing costs to NSP customers). They were deliberately undercut by NSP and had zero chance in the RFP bidding process, which is supposed to be a fair and open process. Imagine if you went to a Telus store and bought a new IPhone at the full retail price. Then you get home, open up the box with the phone and discover that you can’t activate the phone unless you send a cheque to Apple to cover their manufacturing costs. You would be furious as a consumer. This is exactly the same fraud. I have appealed to Stephen McNeil, the premier of NS, and many other public officials to no avail. See http://thechronicleherald.ca/business/511432-expert-raps-nsp-on-wind-farm-cost

  • Katie Walsh
    July 10, 2014 - 14:29

    So agree with this! I pay the Nova Scotia Power more then my normal bills more then my Mortgage, I get paid every two weeks and most of it goes on my POWER BILL just to keep it on! I live on a One level and the house up from me is a three level and I pay 3 times what they pay!!!!!!!!!!!!! My question to them is WHY??????? and they have no answer!!!!!!!!!!!!! I have 2 small little boys and I'm always saying NO Mommy can't get you this or that and you want to no why! Because my money is always going on the power!!!!!!!!!!! We are the smallest Province out there but yet WE THE PEOPLE OF NOVA SCOTIA PAY THE MOST!!!!!!!!!!!! For once in my life I would like to have a break form POWER paying. So many times I have just felt like getting it cut off oh wait I'm close to having it cut because they keep upping our POWER!!!!!!!!!!!!!!!!!!!!!!! Something really needs to be done about this!!!!!!!!!!!!!!

    • Steve
      July 10, 2014 - 16:48

      Katie......since when is NS the smallest province in Canada. Have you ever heard of Prince Edward Island??????

  • Cara
    July 10, 2014 - 14:27

    I completely agree with her frustration. my nine month old son was in the IWK just before the storm hit. We arrived back home Friday evening and began to prepare for the storm. Our power went out on Saturday around 4. No biggie, we will wait a bit. On Monday morning ALMOST ALL of my street had power except for about six of us... okay well we must be getting ours very shortly... nope we didn't. we phoned NS Power and they said they must have overlooked the rest of the street thinking all of the houses had power. They said they would flag our house and have them take a lot at it. this was great to hear as my son, who just got out of the IWK was hit with an illness that attacked the cells that help fight off colds/flu's, cannot go out in the community so while my husband works twelve hour shifts, I have to stay inside with no power or hot water. I waited a few hours and then got fed up. I got my husband to phone back. we were told that we were also not a priority and that they would have our power back by Friday. Well now at this point all of our food is over that spoilage threshold. we barely saved anything. When we asked about some compensation for food, we cannot make a claim... well that sucks. over 200 dollars in groceries, and believing that if we hold on just a little longer that day we would get power and be able to save a lot more than we did. I couldn't even go anywheres to shower as I could take my son out. I had a lot of rice crispy treats and water though. Thanks NS Power.

  • Carol
    July 10, 2014 - 14:11

    Wow, I thought you were talking about NL Power here. Looks as if we have the same problems. You deserve better then that. I wonder if the power to be refused their bonus this year!!!!!

    • NLGirl
      July 10, 2014 - 16:41

      Yes, we have the same problem, except we had our week outages in the winter for days at a time, and then had to limit our power usage or face another outage. We also had the power company charging people $500 - $600 during the major power outage, where it should have been much lower, especially considering the power outage. So, NS you're not alone. Maybe Newfoundland Power and NS Power are in cahoots!

  • Anonymous
    July 10, 2014 - 13:55

    The issue is Nova Scotia Power needs a competitor...

    • Duane
      July 10, 2014 - 14:53

      The issue is that NSPower is now owned by a private corporation - Emera. All the really care about is how high their stock is trading on the TSE and the shareholders. The hostages, er customers, come last on the list of priorities

    • girl
      July 10, 2014 - 14:57

      i agree my power bill is 400 every 2 months, my heating source is oil, id expect it to be that high if all lights are on 24/7 but they aren't

  • Gloria Macdonald
    July 10, 2014 - 13:51

    I have to agree with Janet Lunn-Light and Power has been something else with this storm. They do not mind asking for a raise in their pay while cutting crew needed to keep the lines in good shape. There should be a regular check made on the lines to make sure that no trees or limbs are on the wires.

  • B H H
    July 10, 2014 - 13:47

    So did this letter get results for her? Has her power been restored? What was the reaction from the power company?

  • tanya macleod
    July 10, 2014 - 13:46

    I understand your complaints against the "higher management" of NS Power. However, please remember all of the lineman that work for NS Power and the emergency crews brought in to help. I'm from NS and I know there's a lot of linemen's families also still without power. My father is a "retired" lineman, working for a company called K-Line. He was called to the Fredericton area and has been tirelessly working 16 hour days in the heat and mosquitoes at the age of 65. He does not do this for the money, he does it to help others. Do you really think he would choose to miss my son's birth, Christmas 2013, my son's 1st birthday, Easter and is now missing a family visit (people that he hasn't seen in 5 years?) Just please remember, it's not the crews out there working you should be complaining about, they do what they are told. They have an extremely dangerous job, which no other profession can step in and help. NS Power definitely is understaffed, but it's not the linemen's fault. I truly hope you get your power restored very soon. Regards, Tanya

    • Denise Earles
      July 10, 2014 - 14:39

      Thank you for bringing forth the plight of the Linesperson and his family. While they are risking their lives their families are toughing it out at home alone in the dark the cold during the crises while their dedicated and hard working better halves are trying to piece back together old out of date equipment which should have been maintained or replaced years ago.

    • DDC
      July 10, 2014 - 14:55

      I dont think anyone was complaining about those ladies and Gents that do the work to restore the service. We are all aware of the work they do and how under appreciated they are as well. She makes a valid point, understaffed and the CEO or whatever he is just recieved a 3.5 million dollar bonus. Take that and divide it by $50,000 and you could hire 70 more employees.. NSP is a joke.

    • Dave
      July 10, 2014 - 15:42

      I live in the Fredericton area and I want to say thanks to your dad and all the other guys out there repairing the damage. It is a real shame how the power companies gouge their customers and upper management makes way more than they should but the linesmen do a heck of a job and I want to thank every one of them. Please tell your dad we really appreciate his help. :)

  • Debbie Mosher
    July 10, 2014 - 13:43

    WELL SAID!!!!!!!!!!!!!!!

  • Drenna Moore
    July 10, 2014 - 13:43

    LOL she is so right on so many points , NSP are the greediest B#####ds i've ever encountered any where in Canada, and yes I've lived coast to coast. They are a sham for EMERA who actually owns all the rights , including oil companies that sell you your home heating oil. OMG yes imagine they screw you each and every way, no wonder people can't afford to live on a fixed income, they gouge you back for it, let alone let you eat because gosh darn it, the POWER bill just came in. Something is critically wrong when essential services like ELECTRICITY and oh Ya WATER are disconnected if you can't afford their bills, imagine paying for water , something a human body can't live without , just to keep fat cats earning a 6 figure salary and shareholders of NSP a good return. Time to sieze control and make it a CROWN corporation again and help people keep some dignity. Oh, and do not forget the 3.5 million that the POOR boss got as a BONUS Not even his pay check!!!!!!!!!!!

    • Wayne
      July 11, 2014 - 11:55

      sure you can use my post, lol

  • Debbie Mosher
    July 10, 2014 - 13:43

    WELL SAID!!!!!!!!!!!!!!!

  • Leila
    July 10, 2014 - 13:42

    Very well said Janet Lunn. We all need to start complaining heavily to our government for allowing this MONOPOLY!!! Jack, your last name isn't Meoff by any chance? Yes sadly, it's true we "Stupid Canadians" do have a handy cap when it comes to complaining about deplorable service, astronomical rates, and despicable mismanagement. Have to wonder why so many Europeans immigrate here? Buried cables could not possibly be more expensive than the continuous replacement of towers, poles, lines and the labour to maintaine it all. It's my understanding that another Emera executive just got a 54% increase in his wages this week! I agree we need to boycott NS POWER one day a week for the next few months. But everyone has to do it. Think of the huge deficit in their bottom line that would make, if we seriously took only one day a week to shut our power off, we could do this for a few months!!! Think if the money we would save! Just a thought. I think I will prepare for this on Mondays and do this on Tuesdays. Just a thought.

  • Deb
    July 10, 2014 - 13:42

    Kudos to you Janet M. Lunn Humor + Frustration + Truth = Active Nova Scotian with Courage Some unknown trivia unless you have been the recipient, as I have: NSP charges customer for cost of registered letter if they need to send you one NSP charges $10 back to customer for hanging a disconnect notice on your doorknob (all the while employing and paying the person delivering it) NSP sends disconnect notices (not to be acted upon by them as is stated on the notice) but so that once a customer has received a certain number of them, they can enact their Security Deposit ( and you don't have to be a first time home buyer to receive this gift) I guess we can all collectively take on NSP or command those who we are really the bosses of (our "leaders") to make it right. I believe our "enough is enough already" day is close at hand.

  • Diana Anderson
    July 10, 2014 - 13:41

    Well done Janet Lunn telling it like it is

  • jeff
    July 10, 2014 - 13:40

    Don't waste your time calling customer service. Some person will tell you total nonsense that I think they really believe. After paying my bill on time for over three years my landlord asked me to put it in my name. Phoned customer service. They said the next time they would be in the area was two weeks. Got my first bill and they charged me $28. to read the meter. Customer service fool tried to tell me it took him 7 minutes to read the meter. She continued to change her stories. Just another shameful cash grab from good old ns power.

  • Aj Maclellan
    July 10, 2014 - 13:40

    Now my point should be to ns p that each and every tree should be cut from under the power no matter if it is in the woods or on peoples property I'm am sure I would rather power the a pretty tree Let's make an election topic in this falls election it make me sick to their big bonises and power out for so long

  • ivan
    July 10, 2014 - 13:35

    Initially, I thought that the problems should be excused by the relative rarity of events like Arthur. Now, almost a week later, I have changed my mind. The management of this company should be made to pay for the suffering that they are causing by their shortsighted, penny-pinching, and simply incompetent running of our power grid. Very well written, congratulations Janet!

  • John
    July 10, 2014 - 13:31

    While all of us are struggling to pay our bills (especially power bills), trying to afford gas to get back and forth to work tok pay our bills,CEO and President of NSP/Emera, Chris Huskilson, is driving around in his nice, shiny red Dodge Viper SRT10 (which I might add probably uses at least 3-4x more fuel than most of our fuel efficient cars). This must be why they had to make staff cuts and outsource, right? So he can afford to enjoy his nice, new car... But wait, doesn't he clear something like 4 million a year? With those numbers, they could afford to hire hundreds of linemen and still profit more than any of us ever will.

  • dale
    July 10, 2014 - 13:28

    i agree with most of what you are saying with the exception of #1. i work for a traffic control company with NSP & i have been out every night this week working from 4pm till 6-8 in the morning. so on this point you are dead wrong. but the rest seemed about right.

  • marilyn
    July 10, 2014 - 13:26

    The thing is that we shouldn't have sold an essential service. This is the lack of voters to have any real influence with our elected representatives. As soon as NS Power was bought out by American interests, profit is the only goal of the company. We have a skeleton crew for repairs, and no one cares about service.

  • ann weyman
    July 10, 2014 - 13:21

    they have to take time to give themselves raises---it is allot of work--you are just a customer so you have no voice .--they know you can't do anything about it so why worry.. they don't have to answer to anyone--Money talks and they have it --mine yours --everyones

  • Sol
    July 10, 2014 - 13:17

    Nothing beats a good Nova Scotian rant - good job Janet - you could write for Rick Mercer! Feces-throwing monkeys pretty much covers it - these NSP and Emera bosses like to pat themselves on the back and hand out big bonuses because why? Because they managed to make money being the ONLY ones selling what EVERYONE needs? Surely even a monkey could do that!

  • Tash
    July 10, 2014 - 13:13

    Looks like you all need one of these: http://ca.rockworldeast.com/store/NS_Profit_T-Shirt_-_Profits_For_The_Rich

  • Zandra
    July 10, 2014 - 13:07

    This complaint could have been written by a customer in Freeport Bahamas... And guess what Freeport Power is also owned by Emera

  • Betty Patton
    July 10, 2014 - 13:06

    You go girl. You said everything that everybody has been thinking. You never left a thing out. I just read in the paper today that president and CEO Bob Hanf said the utility would "NOT" be offering any compensation to homeowners or businesses. He said "I THINK" it is covered by some insurance policies ????? Wonder who will pay the deductible ad future increase in insurance ??? Maybe Hanf could take that out of his $3.5 MILLION BONUS that he got last year !!!

  • Sandra
    July 10, 2014 - 12:59

    Well said, Janet!!! And to Captain O, with the power rates increasing what seems to be every year, why should one HAVE to go buy a generator? Why have power at all if you have to keep these things on hand for every since power outage? And in Janets case, it seems to be going out quite a bit! They keep increasing the cost of power in Nova Scotia but the service just keeps going downhill. Maybe they should stop giving their executives pay raises and maybe try to employ more people so that situations like this wouldn't happen.

  • Amanda Burgoyne
    July 10, 2014 - 12:58

    took the words right out of my mouth!!!

  • shawn
    July 10, 2014 - 12:44

    have you tried flicking on the light switches?? maybe your fuse box is burnt out did you check that. your house could have also gone throught a power surge causing your breakers to shut off, have you checked all that?

    • pauline
      July 10, 2014 - 13:21

      You must either work for NSPower or are related to Chris Huskilson. Either way, my prayers are with you.

  • Mallory Cooke
    July 10, 2014 - 12:41

    I agree completely with this lady. I have had many many issuses with NS Power and alot of miscommunication. The employee on the phone tells you one thing then the next thing you know you are standing on your front porch 8 months pregent with you 5 year old at your side telling the metter man from NS Power that you hvae no idea why he was there and why he was told to come cut off my power. NS Power really needs to reavaluate their company. If there was ANY other option i would not be a customer with NS Power.

  • Wayne
    July 10, 2014 - 12:38

    LOL she is so right on so many points , NSP are the greediest B#####ds i've ever encountered any where in Canada, and yes I've lived coast to coast. They are a sham for EMERA who actually owns all the rights , including oil companies that sell you your home heating oil. OMG yes imagine they screw you each and every way, no wonder people can't afford to live on a fixed income, they gouge you back for it, let alone let you eat because gosh darn it, the POWER bill just came in. Something is critically wrong when essential services like ELECTRICITY and oh Ya WATER are disconnected if you can't afford their bills, imagine paying for water , something a human body can't live without , just to keep fat cats earning a 6 figure salary and shareholders of NSP a good return. Time to sieze control and make it a CROWN corporation again and help people keep some dignity.

    • Andy
      July 10, 2014 - 13:19

      you are right about the hydro company screwing us every chance they get I live in Ontario where they put in smart meters raising our hydro rates then a few months later raised the rates again but turning it over to the government is not the answer because they are the ones that let them get away with it

  • Tara
    July 10, 2014 - 12:13

    Janet you rock girl always speaking for those who don't know how to say it or who to say it to so your heard. If your having a protest let me know where to b and when I'm there

  • Patricia Freeman
    July 10, 2014 - 12:10

    Article well written, I enjoyed every word. Janet Lunn, hope your power is back on soon. We have smart meters hear in British Columbia, and we are told that BC Hydro can detect where our power outage is out.....WRONG....I always have to telephone their office. I guess the Hydro workers don't worry about us...just their pay checks.

  • chuck massey
    July 10, 2014 - 12:09

    Your comments are absolutely dead on , we too had a very upsetting scenario, with all the lies, promises, no remorse, ignorance by the "happy" employees...dynamics......this is such a poorly held private equity corporation screw up, which is extremely hard to believe being a single major provider, HA, of an extremely important product, electricity, Unprofessional, hypocritical, corporation with only one direction to go as a narcissistic corporation, being totally financially hungry at the expense of what you believe to be customers....Rot In Hell, NS Power....thank you

  • beverly mood
    July 10, 2014 - 12:07

    well said, true and to the point!!

  • chuck massey
    July 10, 2014 - 12:07

    Your comments are absolutely dead on , we too had a very upsetting scenario, with all the lies, promises, no remorse, ignorance by the "happy" employees...dynamics......this is such a poorly held private equity corporation screw up, which is extremely hard to believe being a single major provider, HA, of an extremely important product, electricity, Unprofessional, hypocritical, corporation with only one direction to go as a narcissistic corporation, being totally financially hungry at the expense of what you believe to be customers....Rot In Hell, NS Power....thank you

  • beverly mood
    July 10, 2014 - 12:06

    well said, true and to the point!!

  • chuck massey
    July 10, 2014 - 12:04

    Your comments are absolutely dead on , we too had a very upsetting scenario, with all the lies, promises, no remorse, ignorance by the "happy" employees...dynamics......this is such a poorly held private equity corporation screw up, which is extremely hard to believe being a single major provider, HA, of an extremely important product, electricity, Unprofessional, hypocritical, corporation with only one direction to go as a narcissistic corporation, being totally financially hungry at the expense of what you believe to be customers....Rot In Hell, NS Power....thank you

  • shawn
    July 10, 2014 - 12:04

    have you tried flicking on the light switches?? maybe your fuse box is burnt out did you check that. your house could have also gone throught a power surge causing your breakers to shut off, have you checked all that?

  • Stephanie
    July 10, 2014 - 12:03


  • Cindy
    July 10, 2014 - 11:56

    Have you gone out for a drive yourself to access the damage? I have. It's horrible. The fact that the power isn't back on in certain places is because the NON NSP people, who are out there cutting the trees away from the lines. They are picking and choosing where they want to go, and what trees they want to do something about. If you want to complain about somebody, complain about them. Until the trees are cut away, then NSP can't do a thing. And some of these trees are on private property, so it's up to the home owner to look after it. And I have driven by at least 1/2 dozen homes (in Aylsford) where this is the case. The home owners haven't even bothered to start cleaning up, let alone cut their own trees away from the lines. Blame them. I guess I mean to say, blame the people who are preventing NSP from doing their jobs. Oh, and yes, I hate Nova Scotia Power as much as the next person, but blame should be put where it has been earned.

  • alexander Hughes
    July 10, 2014 - 11:55

    With the time you took to write that you could have wound up your electric radio or bought some solar panels. Someone call the wahhhbulance.

  • Vicky
    July 10, 2014 - 11:55

    hi, my name is Vicky and I'm 15 years old. okay, my dad works at ns power and I barely get to see him because he is working so much, so don't you dare say they're lying. they are working their asses off to get power for you. I agree with you when you say they don't have enough employees, but that's the company's fault, not the workers. in these storms my dad is working so much, this morning he left to go to the valley for 10 days just to help people out. last night was the first time I saw him in the past week, and I only got to see him for probably less than 20 minutes. thank you for listening, and please don't go saying stuff without knowing some facts first.

    • Yvonne
      July 10, 2014 - 13:46

      Vicky... The problem is not with people like your father. It is truly appreciate with how hard the linesmen work. The issues are being created because NSP have only half the linesmen they need. Simply a typical case of the bosses expecting half as many employees to do double the work. Yet NSP keeps raising our rates, not to give people like your father an honest job, but so that they can give themselves big bonuses while telling your father to work harder.

    • jehova
      July 10, 2014 - 14:49

      shush little baby, don't say a word. Daddy's going to buy you a mercedes with our money earned...

    • jehova
      July 10, 2014 - 14:50

      shush little baby, don't say a word. Daddy's going to buy you a mercedes with our money earned...

  • Bev Querci
    July 10, 2014 - 11:52

    I read this letter yesterday and yes I shared it. It was well written. I lost power for 4 days and lost all food in my fridge and freezer, had to replace it all!!!! I feel NSP should be responsible for all the loss of our food....I believe we should all be sent grocery gift cards from NSP. We should also be reimbursed for all the restaurants we had to eat at because we was unable to cook at home. I HAVE NEVER IN MY LIFE HAD TO LIVE SO DEGRADING. there was no need for this....and there is no need for peiple to still be without!

  • Darrin
    July 10, 2014 - 11:50

    I just hope someone (anyone) at NSP has the guts/good sense to respond to this letter DIRECTLY. This kind of treatment of a customer can only exist in a monopoly.

  • Jean bevan
    July 10, 2014 - 11:48

    Excellent letter, you hit the nail on the head! I received a power bill in Feb for 1,500 for my back garage, after two months of phone calls and emails, it was brought down to 1,100 then finally 40.00. I was told my husband was running a business out of our un insulated, unseated back garage, really! Big bonus, seriously millions of dollars, put that money into infrastructure where it belongs! Nova Scotians have had it, please don't put this off!

  • Anne
    July 10, 2014 - 11:48

    Way to go Janet. If we all did this and lived off the grid by choice what would NS power do? Suggest that everyone look into getting solar pannels or wind power and let NS power go screw themselves like they have screwed everyone elce.

  • Natasha
    July 10, 2014 - 11:40

    Well said! Something needs to be done! It's time our elected officials start getting involved! The people have strongly voiced there concerns before the storm and since...stop ignoring us and stand of for your people!!! This is disgusting and out of control! NSP executives should be ashamed of yourselves, enjoy your time on earth because when it's time to leave this world your greed and shameful behaviour will not take you to a good place on judgement day!

  • Alma Corkum
    July 10, 2014 - 11:38

    I understand your frustration , but these men work long hrs . Yoh can't work 24/7 , just think if we were one of those men , I myself Appreciated these men and their Work very much , Thank You N.S. Power from the botyom of my heart and I was without Power for 3 days Not as many as Some . Thanks for reading my post .

  • Linda Ashton
    July 10, 2014 - 11:37

    Well said Janet you could write an excellent book if you're not already a writer .

  • Richard
    July 10, 2014 - 11:32

    Here's another good one .... https://www.facebook.com/fred.byzantzen?fref=ts Sounds like he's a tad annoyed ....

  • Billy Zhang
    July 10, 2014 - 11:28

    what will these corporations do when China comes out with the magnet technology,combine wind/solar and that you will be free these ripoffs,then they'll cause some kinda war to try to take it over or shut it down.

  • Jennifer
    July 10, 2014 - 11:22

    All i can say to you girl is well well said you go girl and i hope you get power soon

  • connor
    July 10, 2014 - 11:14

    she bitches too much, she got it back so just chill out.

  • Mark
    July 10, 2014 - 11:10

    I wouldn't say 3800 is viral, in fact it's very far from viral. 1 million views would be viral.

  • al
    July 10, 2014 - 11:00

    The power lines should be all buried like some other provinces... take their bonuses away to pay for it and everybody wins in the end..... greed from big corporations and goverments is killing ppl

  • marianne britney
    July 10, 2014 - 10:59

    Janet, you are amazing! I was upset because my daughter had her outdoor wedding, with 120 guests in the midst of that storm and we had to use a generator to power everything. but I consider myself incredibly lucky that [1] I own a generator and [2] that I had power the next morning. I feel for you, keep up the valiant effort!

  • Angela Doiron
    July 10, 2014 - 10:56

    We have been experiencing the same thing here in Lunenburg County too. Automated messages telling us our power has been restored. Lost repair order. Feces throwing Monkeys (MY GAWD I LOVE THAT ONE). I will add a loss of customers, inventory and general costs incurred.

  • Bonita Miller (Simms)
    July 10, 2014 - 10:56

    I agree in my mom community there are alot of seniors her alert necklace does not work when power i off she lost all of her food both fridge and freezer ,how do they determine where to start ,a we know how hard it is to get senior to leave their home ad very ad NP are greedy and dont give a rats ass about anyone shame on you shame on you.

  • BravoToJanet
    July 10, 2014 - 10:54

    Captian O....really! Me thinks you work for the power company or maybe you should apply, seems you are their type.

  • rich mac
    July 10, 2014 - 10:47

    its about time the people started saying whats on their minds to these crooks,,,,,way to go janet lunn

  • Sheron Atwell
    July 10, 2014 - 10:41

    Perhaps it is time to go back to public ownership...or at the very least find a way to set up alternative competition and even possible grants for communities to set up their own power systems.

  • Marrilee
    July 10, 2014 - 10:40

    Janet, I think I am in love with you! I wish there were a way for all of NS to release ourselves from the prison called NS Power Emera, and no longer pay our bills en masse. I wish there were a way that we could take our "power" back and go to the homes of the big wigs and disconnect all power sources for say....a month or so. Why do we never hear back from these bozos? Why is it always some brainwashed spin we hear? There is no blame to be placed on their employees, except the upper management and/or shareholders. I am beginning to feel like we live in one of those future post-apocolyptic worlds where big corporations have complete and utter control....oh wait....THEY DO!

  • barbara hiltz
    July 10, 2014 - 10:36

    I hope the top executives read this, My dad always said shit rolls down hill but starts at the top,I hope they enjoy their million dollar bonuses, 5 day's before we got power back,But this is to be expected when you cut back on workers for that big bonus,

  • jack
    July 10, 2014 - 10:36

    Well, too bad that you stupid canadians dont have power lines underground, in europe this never happens.

    • Kelta
      July 10, 2014 - 10:59

      Actually some of us do. That doesn't stop malfunctions with transformers or stop the company from being run by scam artists, smartass.

    • Schu
      July 10, 2014 - 11:01

      Do you have any idea how expensive it would be to put power lines underground just for some small rural neighborhoods?

    • My son is named Jack... coincidence?
      July 10, 2014 - 11:02

      This doesn't apply everywhere, eurosnob. Lazy on your part, son. A lot of Nova Scotia, yes. Across the country - there are PLENTY of protected and buried lines. Why the difference?... Again, the issue is with the bloody company. Which is the theme of this. The choice of having above ground lines was NOT made by the citizens of Canada - the "stupid" ones, you know? My son Jack is only 2 and a half, but I can say without proud parental bias that he is significantly more intelligent than you, jack***...

    • Hollie
      July 10, 2014 - 11:07

      Regardless of our power issue, we 'stupid Canadians' would still prefer to live here than with ignorant Europeans as most as known to be. At least our problem can be fixed!

    • Hollie
      July 10, 2014 - 11:10

      Regardless of our power issue, we 'stupid Canadians' would still prefer to live here than with ignorant Europeans as most as known to be. At least our problem can be fixed! Have a lovely day.

    • anna le blanc
      July 10, 2014 - 11:51

      stupid Canadians, great statement-------

    • anna le blanc
      July 10, 2014 - 11:54

      I love this letter, greatest one I have ever read, great job

    • Delcie Dunbrack
      July 10, 2014 - 12:27

      I do not appreciate being called a stupid Canadian.

  • Captain O
    July 10, 2014 - 10:24

    Being from NS I know how often the power goes out there and how much you are charged for it when you do have it. You could try to things. 1. Prepare for an emergency YOURSELF. Buy a generator, keep fuel on hand. Do not relay on someone else to protect you. And if you do don't complain when its not up to your standards. 2. Don't like NS power and their monopoly. Move, but wait, then you wouldn't have anything to complain about. You can change anything in your life you want. Seems like you are pretty content.

    • BravoToJanet
      July 10, 2014 - 10:51

      Captian O....really! Me thinks you work for the power company or maybe you should apply, seems you are their type.

    • J
      July 10, 2014 - 11:07

      If everyone moved because of how shitty things are ran in the province , it would be empty. Nova Scotia would be a freaking ghost town. Not everyone has the luxury to just get up and go. plus you shouldn't have to move because people don't know how to run a province/county. They need to get it together. Not the residence who should be outraged.

    • Bob Sutherby
      July 10, 2014 - 11:14

      What the hell kinda BS reply is that??!! If you were going through 1/4 of what she was, you'd be sobbing in the corner.

    • CaptainDuh
      July 10, 2014 - 12:07

      Being from anywhere that has civilization, when you are paying for a service you shouldn't have to maintain that service or have back ups to replace that service you're still stuck paying for. That's like saying hey, next time you need food, go butcher your own cow, don't rely on the grocery to sell it to you. Or when you need gas, go dig it out of the ground, don't rely on the gas station pumps to pump it for you.

    • Bev
      July 10, 2014 - 12:46

      Captain O there are some people like me that cant afford a generator and then again why should we....we ARE paying for power...hmmmm go figure

    • Wayne
      July 10, 2014 - 12:46

      Let's see you are possibly one of the ones living in Alberta and think your above all the rest of ordinary CANADIANS , and EVERYONE should lift up their roots and move out west , mmmm how convienient that would be , if only NSP would return what i pay in power rates i might be able to afford that , if i wanted too, which i don't, because your all SNOBS .

    • Bev MacG
      July 10, 2014 - 12:49

      Captain O there are some people like me that cant afford a generator and then again why should we....we ARE paying for power...hmmmm go figure

    • Sickofit
      July 10, 2014 - 12:54

      Captain O....Couldn't agree more. It would be interesting to know how many of the people who are whining did not bother to prepare for this. I heard the forecast and had my emergency kit ready. That's not to say I am totally unsympathetic but having been without power for a week when Juan hit I took heed to the warnings this time. Did these people learn nothing from Juan? I spoke to a tourist yesterday who was visiting from Texas. She was quite entertained at the level of outrage people were expressing over the situation. Her advice for dealing with this? Suck it up. The last time they were hit by the tail end of a hurricane she was without power for 28 days.

    • A
      July 10, 2014 - 13:10

      oh to be rich like you! must be nice to be able to afford a generator, or fuel, or even to be able to move away.

    • freespeach
      July 10, 2014 - 13:25

      We do prepare for power outages but there is only so much preparing we can do when left without power for weeks. How can one possibly prepare for anything when we never no how long we will be without power. Doesn't save the 600$ worth of rotten food in our fridge's. Don't think Candles and batteries are going to help with that. It would be nice for all of us to have the option of buying expensive generators, and maybe we could all afford one if we didn't have to pay 600$ a month for power, pay the highest taxes or have to break ourselves just to take care of people on welfare and their children well trying to pay for everything else. Moving would be an option I suppose, but then we would have to think about leaving our families and up routing our children, finding other employment, finding another place to live and paying a huge amount just to be able to move. We pay enough for power we shouldn't have to go weeks without it especially when they make what they do a year for providing the service. After all that's what they are paid the big bucks for. Maybe we should relay on someone else to protect us, they relay on us to support their families, buy their million dollar homes, their fancy cars and everything things else they own. N.S power is making billions of dollars for what? giving us a service in which there is no other option of getting power somewhere else. Nurse's, doctors, CCA's who all save lives and help your parents and children, friends and YOU don't even make that much. without them everyone would suffer or die and do these people get any appreciation? I don't think it is much that we complain about not having power as much as we are sick of paying what we do and being lied to and not having any other options to get services else where and the fact that N.S power is making billions of dollars a year for a service that doesn't even work half the time and you can get anywhere else. Why should they deserve to be making that much money to sit on their asses just to give us power. If I could I wouldn't have power at all and you would make nothing off of me. I mean they did it a long time ago so why couldn't we do it now.

  • Judy Kane
    July 10, 2014 - 10:21

    Fantastic, if you are not a writer you should be, loved it

  • Meaghan Elizabeth
    July 10, 2014 - 10:18

    We would love to share our frustrations in Annapolis County as well! There are many of us still without power.

  • BDMac
    July 10, 2014 - 10:16

    Everyone should note that every time we turn around NS power is asking for a price increase ... check out the CEO bonuses ... we should all demand that we get a rebate for damage or a class action suit should be brought against NS Power for fraud and incompetence. I applaud Janet Lunn and submit everyone send NS Power and invoice for damages to be applied against their bills. I am so looking forward to a competitor energy company and I encourage people to serious look at getting of their grid. They are just a bunch of power NAZI's.

    • Chris
      July 10, 2014 - 11:34

      You think families can move that easily, you sound like you're from Ontario. So you're saying it's our fault that NS Power isn't doing their job!! Unlike every other Province, in Nova Scotia the Power Co. is privatized. This happened in 1992 when the Progressive Conservatives decided they needed to fix their budget, so they gave up the control of the Utility. Since then Power Rates have gone up and so has their wages and bonuses. BTW I also lived in other Provinces, and you think no one else complains about the same sh#t!!!! Then you don't even watch your local news.....nitwit!

  • Susan Cooper
    July 10, 2014 - 10:11

    I propose a Power Hour. Let's all turn our power off for an hour on July 19 between 7 and 8 pm and hit Nova Scotia Power where it hurts, in their pocketbook. Who's with me?

    • Emma
      July 10, 2014 - 10:28

      I propose all Nova Scotians quit paying their power bills. What will NS power do than, cut everyone off?

  • Sheila Chenney
    July 10, 2014 - 09:49

    Dear Janet, I sincerely hope you get justice for all you've had to endure. Send NS Power the bill and no discounts. Good Luck!

  • joan
    July 10, 2014 - 09:14

    I agree with what she said she nailed it on the head .I think they should bring in competition and then see what Nova Scotia power has to say when we all switch

  • Donna Kempton
    July 10, 2014 - 08:51

    Queens County,,,,

  • Drew Johnston
    July 10, 2014 - 08:23

    Although my power wasn't out as long as hers it does get super frustrating waiting for it to come back on. However overlooking that I have to agree with almost everything Janet is saying, this stupid line of legislation that allows them to get that special profit margin is a total shit show. They should function as other businesses work, you set a fee and keep the customers and have a record of great customer service. They have us at their feet begging for power as there is not much hope of government stepping in to keep them in line from jacking the prices up even further to make their billions in profit.

  • jeff
    July 10, 2014 - 07:46

    Couldn't have said it better myself. Greedy ns power won't be happy till we are all bankrupt. Then who will pay their outrageous salary's?

    • Jen
      July 10, 2014 - 11:40

      Once we're all bankrupt they won't need anyone to pay their salaries. They'll have made enough money to support their next six generations and buy themselves a whole country to exploit.

  • Mr. Michel R Sizaire CD
    July 10, 2014 - 07:06

    Its no surprise, the top execs give them selves big bonuses when the money should be spent on hiring more people to do the job properly. Then they have the gall to raise the price of electricity while they sit at home, where they can afford power generators to keep their homes with power, while everyone else does with out.

    • andre
      July 10, 2014 - 10:59

      Nsp are a bunch of crooks, and don't think the government will help there just as crooked.