NSP response “worrying” to Queens County resident

Brittany W.
Brittany W. Verge
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Jackie Hurshman and son Callum stand next to their car that was damaged during Hurricane Arthur.  Jackie and her family's life have been disrupted by their lack of power since the storm made landfall on July 5. 

The Hurshman family has been without power since Saturday and are still unsure when it will be restored.

Jackie and Dwayne Hurshman live on Queen Street in Liverpool with their four month old son.  They lost their power on July 5 at noon due to losing a large branch during Hurricane Arthur.

“It fell down on my main power line, hit my car and it pretty much knocked the power line, the mast, right off my house,” says Jackie.

The branch caused around $2,000 worth of damage to their car and significant damage to their house’s electrical hook up.

“The power meter itself was pretty much just hanging,” says Hurshman.

After the branch came down the Hurshmans let Nova Scotia Power (NSP) know.  NSP instructed them to get the damage that was their responsibility, fixed.  After that damage was fixed, NSP would come out to hook up their power again.

The Hurshmans had the repairs done by July 6 at a cost of over $600.  They called NSP back every day to find out when they could get their power back.  Each time they call, the estimated restoration time gets pushed ahead. 

“We’re getting the run around,” says Jackie.

The last they were told was July 9 but they did not call today to check yet.

“Because we’re an individual case on our road it could be as late as Friday for some people,” says Jackie.  “We’re the only ones on our road without so we’re not priority right now.”

Jackie has been staying at her parents with her infant son in Milton and her husband has been sleeping at their house.  Both are starting to become frustrated. 

“I’m running back and forth between here and my house to get things for the baby,” says Jackie.

Jackie thinks the response by NSP is worrying.

“They even said on the news they weren’t prepared, I think you should treat every case like this as a worst case scenario,” says Jackie.  “You need to be prepared because this is Atlantic Canada, we’re prone to hurricanes.”

Despite the problems Jackie feels fortunate that they have been taken care of by family and that their neighbour has been powering their fridge freezer to keep their food from spoiling.

The Hurshmans aren’t the only family in Queens still lacking power.  There are still over 200 homes without power in the Maitland Bridge area and over 400 homes in the Caledonia area.

Many in rural areas have been without power for five days now and are growing frustrated with what they view as slow response times.  

 

Update: The Hurshmans had their power restored around noon on July 10.

Organizations: Nova Scotia Power

Geographic location: Liverpool, Queen Street, Atlantic Canada Queens Maitland Bridge Caledonia

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  • lisa
    July 09, 2014 - 15:35

    we also have no power and could be friday or longer and a newborn, but we are not on the priority list. thank goodness my parents have power