Callers try to join first batch of patients for new physician

John DeMings
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The phone-ins started even before 10 a.m. today with people anxious to be included on the patient list of Digby’s new family practitioner, Dr. Pejman Nourian.

Dr. Pejman Nourian

By 11 a.m., all 100 available spots were filled. As well as those accepted today as patients, an unspecified number of ‘urgent cases’ from the now closed practice of Dr. Vladimir Lafkovici were added to Dr. Nourian’s patient list.

South West Health said Dr. Nourian was accepting 100 new patients in this first batch, gradually adding up to a maximum of 1,000 patients over time. The time allotted for phone calls today was from 10 a.m. to 12 noon, and the line was still busy at 11:40.

South West Health says that after the first 100 new patients are processed and seen by the doctor, additional patients will be accepted over the next few months. An announcement will be made at that time through the local media, and will be posted on the South West Health website

But trying to get through this morning proved frustrating, with people hitting redial a hundred or more times.

On the Courier’s Facebook page, the frustration was apparent in comments like, “We will end up at outpatients with dialing finger syndrome!” Another suggested a fairer approach—or at least one that would be easier on a dialing finger—would be a lottery.

Others obviously got through.

Among the lucky ones was Kitrin Jeffrey of Bear River.

“Yes, my son and I were both accepted. I simultaneously called using Skype and on my cell phone, and I just re-dialed as quickly as I could with both. I started at 9:59 a.m., and got through at 10:35. I would estimate that it was well over 200 attempts with both methods,” she explained. 

I started calling at 9:50 hitting call back button over and over finally got through at 11:40 to be told he's full Jamie Whynot, Digby Courier Facebook page

“I can appreciate the frustration. I was surprised that it took me as long as it did to get through. I can't imagine someone just dialing on a home phone being able to get through.”

Dr. Nourian holds a defined license with the College of Physicians and Surgeons of Nova Scotia.  Dr. John Black will be his physician mentor and supervisor and Dr. Alenia Kysela, district Chief of Staff and VP Medicine, will be his sponsor.

Doctors Nourian, Black and Marek Bander are now the only practising family physicians in Digby.

Organizations: College of Physicians, South West Health

Geographic location: Bear River, Nova Scotia, Digby

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Recent comments

  • Doctor No
    December 12, 2013 - 11:05

    Just wondering if all of the hundred were from Digby. Called over 400 times and didn't get through. Give me a break with this validation stuff.