Pairing seniors with phone friends

In these cold, dark days of winter, retreating into safe, warm homes can be a very desirable option, but the days can also be so very long if you live alone. Loneliness, that powerful feeling of emptiness and isolation, can create the perception that you are cut off, disconnected and alienated from the rest of the world.

According to Statistics Canada, over half of the population in this county is over 65 and the majority of these seniors live alone. Some are fortunate to have family near by, but this is not always the case. Lifelong relationships and friendships have been lost, as those who they knew well have passed away. Health concerns, mobility problems and economic factors can further limit an individual’s ability to participate in many activities outside the home.

Dawn Thomas of the RCMP Senior Safety Program, and Kim Marshall, coordinator of community support and volunteer services for the VON Tri-County branch, know this situation all too well. VON has a friendly visiting program, but transportation issues in remote rural areas can inhibit one to one personal contact, particularly in winter months.

Late last year, in response to this perceived need, they introduced a Phone-a-Friend program, which pairs seniors with a phone friend. The basic premise was to ensure safety and security of the senior but it is my understanding that genuine relationships have developed with the ‘friends’, who are trained volunteers.

One of my dear senior friends is just such a volunteer. In the past, she has actively participated in many other activities and programs but this commitment fits her current life and is mutually rewarding. She tells me that they talk about children and grandchildren, exchange recipes, discuss the happenings in the world and just generally have a great time. This daily contact has become a much-anticipated treat for them both.

This is also very reassuring for the family of the senior as they now know that someone has contact with their loved one consistently every day. There have been cases when the volunteer has not been able to reach the senior. When this occurs, the volunteers have an emergency procedure they follow. Each senior has a contact person who lives nearby who can check on them. If that person is not available, the volunteer contacts the RCMP detachment and an officer will visit to ensure that all is okay.

The phone volunteers are special people. Each volunteer must have a police record check and take part in training and orientation co-sponsored by the Senior Safety program and VON. Once referrals are accepted and the situation assessed, a match can be made.

Kim and Dawn have many more seniors who wish phone friends than they have trained volunteers. They are actively seeking individuals who can participate in this worthwhile venture. If you are interested, contact Dawn at 245-2579 or Kim at 837-5117. kristy@ns.sympatico.ca